Summary
Overview
Work History
Education
Skills
Timeline
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Holly Patterson

Holly Patterson

Port Saint Lucie,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail, wholesale and promotional industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Client Experience Specialist

Foxyware
06.2013 - Current
  • Interacted with customers across multiple channels and platforms
  • This included responding to current and potential customers’ questions on companies Facebook page and websites
  • I was in charge of communicating with all of our top customers in regard to their orders and new product launches
  • Coordinated new product launches and product specials with all of our internal teams including product development, sales, marketing along with our customer service and sales representatives
  • Created incoming and outgoing key topics and talking points for our internal customer service representatives along with our external sales representatives
  • This included scripts and form letters that demonstrated clear, cheerful, and informative information about our company, our products and our customer service
  • Duties included resolving any customer complaints or issues with their orders
  • I had the authority to issue credits and or refunds if necessary
  • Duties included dealing directly with our production and shipping departments to resolver any customer issues
  • Maintained customer account information and confidentiality
  • Make product recommendations or services to customers based on their needs and preferences
  • Making product suggestions to management and our design team based on feedback from customers
  • Suggested potential perks and customer appreciation ideas to solidify our relationships with our customers
  • Collaborated with our suppliers in designing new products and packaging for both our retail and promotional accounts.

Teacher

St. Lucie County School District
08.2007 - 06.2013
  • Led and communicated effectively with parents, peers, assistants and students achieving above average rating in communications for multiple years
  • Met with assigned classes, planning a program of study that fulfilled county and state requirements, adapting to the individual needs and abilities of students
  • Prepared lesson plans while guiding the achievement of curriculum goals and establishing clear objectives for all lessons, units and projects
  • Worked with and encouraged students on maintaining standards of classroom behaviors while creating an environment conducive to learning with students with a variety of learning styles
  • Assessed student accomplishments, providing regular progress reports, report cards, and conferences
  • Led Wilson RTI classes for 2nd grade students requiring reading interventions
  • Accomplishments
  • Assigned challenging students with learning disabilities and behavior issues coupled with low academic performance; implemented Wilson and Marzano instructional strategies to increase performance and engagement
  • Increased student performance by 50%
  • Accepted a position as a second grade instructional teacher in a school with challenging Title I issues and students
  • I also collaborated with peers to design effective lesson plans to improve student performance while working to achieve a better sense of community within the school
  • Received Highly effective- Above average performance ratings from 4 different school administrators.

Education

Bachelor of Arts - Economics

Rutgers University
New Jersey
05.1995

Skills

  • Upselling Products and Services
  • New Product Information
  • Problem Resolution
  • Knowledge Base
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Account Management
  • Customer Care
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Product Knowledge
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Promotions Programs
  • Special Assignments
  • Client Correspondence
  • Client Interactions

Timeline

Client Experience Specialist

Foxyware
06.2013 - Current

Teacher

St. Lucie County School District
08.2007 - 06.2013

Bachelor of Arts - Economics

Rutgers University

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Holly Patterson