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Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline

Highway Hoi Wai Liu

Head Of Operations
Hong Kong
Summary

Experienced Head of Operation. Excellent reputation for resolving problems, budgeting and Management

Overview
3
3
Languages
3
3
years of post-secondary education
20
20
years of professional experience
Work History

Head of Operations

Cocoba Limited, Irvins Salted Egg, Hong Kong, Macau, Vietnam, Malaysia, Indonesia
2019-09 - Current

● Responsible for budget planning, P&L (from negative to positive)

● Monitor and develop marking strategic plans to achieve the organizational goals and increase brand visibility and success to sell our products in 7-Eleven & HKTV mall

● Act as a key person in motivating, training and driving the team culture, success in changing atmosphere and staff quality to get 100% audit scores from Nov to present

● Responsible to manage 7 stores (Hong Kong and Macau)

● Develop and enhance the team in providing the good quality of customer services, sales performance, daily operations, quality, cost and inventory accuracy

● Maintain a high standard of store environment and ensure customer service quality

Operations Manager

Uni China Management Company Limited
2017-06 - 2019-09

● Report to Operation Director directly

● In charge to manage day-to-day operations and monitor performance of retail shops to maximize sales and productivity, manpower efficiency and deliver quality customer service

● Responsible to manage 30 stores and over 120 staff

● Sales increased 80% more with immediately action and promotion and zero complaint in my area

● Enhance and implement Standard Operations Procedures and Company Policies

● Frequently preparing analysis reports for management review week by week

Head of Shops

Wellcore (HK) Limited
2018-12 - 2019-08

● Oversee and manage multi-stores daily operations

● Sales increased 50% more compare with last year same period

● Supervise the daily operation, including staffing, training, inventory, administration and hygiene

● Lead and supervise the team to deliver high quality products and service to achieve sales and operation targets

● Implement strategies to achieve sales targets and shop team performance

● Recruit and train frontline staff with shop hygiene, occupational health & safety, selling skills and service standard

● Handle HR matters for Operations Team such as attendance record, duty roster, documents follow-up etc.

● Maintain efficient communication between retail shops and internal departments

● Get regular market information within jurisdiction, consolidate the first-hand information report to the management

Restaurant General Manager

Pizza Hut Hong Kong Management Limited
2004-12 - 2016-09

● In charge person of at least one shop

● Oversee whole area shop managers, sales and issues, solve them and then report to area manager

● Responsible for day-to-day operations of the restaurant including hall and kitchen

● Lead, supervise and train the team to deliver high quality of customer service and ensure the achievement of sales target, KPIs and operation efficiency

● Formulate, execute and review standard operating procedures for restaurant operations and ensure the execution effectiveness

● Monitor and keep close control on food quality, hygiene and work safety issues

● Manage inventory level, movement and delivery schedule, conduct stock take regularly

● Prepare various analysis on the sales figures and sales forecast of the store for management review

● Implement branding and marketing promotions

● Work closely with different internal department and pursue timely and effective communication

● Assist in other ad hoc projects as assigned

Accounts Clerk

Metal Technology (HK) Limited
1999-11 - 2002-10

● Responsible for daily accounting duties of accounts receivable and account payable

● Perform routine accounting functions such as data entry, document filing and preparing vouchers

● Provide general clerical support, petty cash handling, system entries

● Assist in month-end closing and inter-company reconciliation

● Perform bank reconciliation

● Assist in preparing financial reports, budget and forecast process

● Liaise with internal and external stakeholders such as colleagues and auditors

Handle ad hoc duties as assigned

Accounts Clerk

East Accountancy & Consultancy Co.
1999-01 - 1999-10

● Perform daily account duties

● Perform some general clerical support to other departments when required, such as filing, data entries

● Ad-hoc duties when required

Education

BBA Business Administration

Macau Institute Of Management
2007-11 - 2009-08

High School Diploma

YMCA College Of Careers
1996-09 - 1998-06
Skills

    E-commerce

Budgeting

Recruitment

Management

Business Development

Software

Excel

Word

Powerpoint

Languages

Cantonese

English

Mandarin

Timeline

Head of Operations

Cocoba Limited, Irvins Salted Egg, Hong Kong, Macau, Vietnam, Malaysia, Indonesia
2019-09 - Current

Head of Shops

Wellcore (HK) Limited
2018-12 - 2019-08

Operations Manager

Uni China Management Company Limited
2017-06 - 2019-09

BBA Business Administration

Macau Institute Of Management
2007-11 - 2009-08

Restaurant General Manager

Pizza Hut Hong Kong Management Limited
2004-12 - 2016-09

Accounts Clerk

Metal Technology (HK) Limited
1999-11 - 2002-10

Accounts Clerk

East Accountancy & Consultancy Co.
1999-01 - 1999-10

High School Diploma

YMCA College Of Careers
1996-09 - 1998-06