Hettie Willemse

Opening and closing of practice.

Answering of telephone.

Booking of appointments.

Daily schedules for doctors.

Working out schedules for doctors to work.

Getting patients files ready for doctors.

E-mail and fax patient's details to specialists.

Make appointments for patients with specialists.

Making appointments with specialist for admission of patients.

Phoning medical aids for authority of admission.

Updating medicine cards.

Calling of ambulance for patients if needed.

Making of files for patients.

Taking payments from patients.

Capturing of EDI's to medical aids.

Daily petty cash.

Invoicing to clinic's and SANDF patients.

Completing lab forms for patients bloods.

Sending bloods to lab.

Queries of patients accounts.

Queries with medical aids.

Phoning of medical aids for funds availability.

Applying for chronic medicine for patients with medical aid.

Work onhand with the pharmacy for script request of patients. Requesting scripts with doctor.

Typing letters for doctor.

Completing forms for Avbob/KZN Funeral for death and cremation for diseased patients.

Ordering of stationary.

Buying of stock for practice.

Filling

Answering of telephones.

Daily customers liaison and handling of queries.

Assisting customers when jobs are booked for motor vehicle repairs.

Booking of vehicles repairs to workshop.

Complete job cards for Eqstra and ITW

E-mail and fax info to suppliers.

Daily cashing up and banking.

Capturing information on Excel / word / powerpoint.

Payments to suppliers.

Monthly wages.

Typing of letters.

Filling

Opening and closing of workshop.

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Daily customer liaison and handling of telephonic queries.

Daily banking.

Debtors follow up.

Confirming of payments by EFT.

Capturing information on AS400 / Excel / Word.

Reconciliations of members accounts.

Reconciliations of bank statements.

Weekly meetings on debtors.

Going out to stores to make sure all queries are handled correctly, and that the members are happy and insure that all payments comes trough without any problems.

Responsible for all warehouse queries to submit to warehouse.

Responsible for the schedules to update with daily queries, making sure all formulas are correct.

Updating the schedules daily with any information that can help to resolve queries.

• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
• Reviewed general ledger entries and assessed accuracy.
• Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
• Developed strong relationships with vendors by fostering environment of trust.
• Daily customer liaison and taking telephone queries.
• Daily banking.
• Debtors follow up
• Capturing information on Brilliant.
• Reconciliation of members accounts.
• Reconciliation of bank statements.
• Preparation of handovers and write-offs.
• Consulting / updating of members information on Brilliant.
• Weekly meetings on debtors.
• Weekly wages.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Daily customer liaison and handling of telephone queries.
• Daily banking.
• Debtors follow up.
• Capturing information on Hotkey.
• Reconciliation of members account.
• Reconciliation of bank statements.
• Preparation of handovers and write-offs.
• Consulting / updating members information on Hotkey.
• Weekly meetings on debtors.

Invoicing clients on training given.

Receipting of payment on Accpac.

Capturing information on E-Sced.

Daily banking / unallocated list.

Debtors follow up - current book value R5 million.

Daily customer liaison and handling of telephone queries.

Reconciliation of debtors account.

Metting with clients externally.

Preparing of boardroom for clients.

Course bookings / Registration of delegates.

Reconciliation of bank statements.

Preparation of handovers and write offs.

Submitting statements / invoicing to clients.

Constant liaison with sales team regarding students bookings.

Outstanding debtors / customer care.

Consulting / Updating delegates on course information.

• Led daily team meetings to review performance, set targets and motivate staff.
• Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
• Managing 23 Call center and warehouse staff.
• Managing and distributing of stock.
• Client liaison.
• Customer care.
• Communicate with suppliers / debtors / couriers.
• Manage stock takes (recruiting students)
• Designing of stock take sheets.
• Organizing structure for payments / orders ect.
• Responsible for weekly presentations at business opportunity meetings.
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General administrations / data capturing / new registrations.

Processing of payments / reconciliations of accounts.

Handled customer queries / credits / petty cash.

Telesales and prospecting clients.

Managing stock takes.

General administration / data capturing / processing orders.

Processing of month end.

Managing customer queries / credits.

Manage stock takes.

Complete weekly stock reports.

Responsible for arranging distribution of stock.

Processed invoice to stores.

Processing credit notes to supplier.

Switchboard relief )Teleboss 2000)

Supervised order pickings.

• Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
• Maintained strict confidentiality while handling sensitive client information and records.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified accuracy and validity of data entered in databases
• General administration / data capturing / registration's.
• Reporting technical problems on workstation.
• Logging calls on faulty equipment.
• Scheduled technicians for workshop maintenance.
• Compiled statistic reports.
• Managed busy switchboard.
• Client liaison / telephone queries.