Languages
Summary
Skills
Work History
Education
Additional Information
Timeline
Intern
Jose Hernandez

Jose Hernandez

El Paso,NM

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Summary

Sharp, analytical thinker and goal oriented individual with over 6 years of customer service experience, 2 years of inbound sales and 6 years of military service. Possessing effective communication with multitasking experience in a high-volume contact center and assisting clients in over 400 calls per month. Demonstrating the ability to meet sales quotas with adhering to the sites metrics with experience on taking service calls and turning them into sales opportunities through effective communication.


Looking to fill the vacancy position in order to provide unique ideas, creative perspectives and experience for business improvements. All while demonstrating outstanding work ethic, professionalism and integrity for growth within the industry.

Skills

  • Strong Analytical and Problem-Solving Skills
  • Establishing and Maintaining Customer Relationships
  • Strong Telephone Etiquette with quality procedures
  • Multitasking and Prioritization within high volume environments
  • Objection Management with closing techniques
  • Initiative and Adaptable
  • Excellent Attention to Detail
  • Emotional Intelligence
  • Document Management
  • Computer Proficiency
  • Proficient in Microsoft Office

Work History

Inbound Sales Representative

Spectrum Communications
El Paso, TX
07.2021 - Current
  • Effectively assisted over 17 customer calls per days and managed to keep sales at 70% Yield.
  • Acknowledge clients reason for calling through empathy and sympathy
  • Applied active listening skills to understand client and demonstrate ownership on every call
  • Engaged in conversation with clients to discover prospects why, pain points and problems
  • Sold available products and services to clients during service, account management and billing calls
  • Building trust with clients in order to sell solutions to issues uncovered during rapport
  • Asking open-ended questions with deeper than surface level meaning
  • Handle objections by implementing linking statements and persuasive talking patterns while remaining professional

Asset Protection Specialist

Target
El Paso, TX
11.2019 - 06.2021
  • Constructed over 30 detailed case and investigative reports per month. In addition, preserved evidence, interacted with law enforcement and testified in court actions to facilitate prosecution.
  • Created and improved safety programs to validate compliance and established store security procedures to mitigate risks
  • Executed prevention plans for internal and external theft to reduce fraud
  • Built cross-functional relationships with business partners and other Asset Protection Specialists to generate ideas that result in business improvement

Transportation/88M

Army National Guard
El Paso, TX
02.2013 - 02.2019
  • Developed standard operating procedures for team to follow and maintained records of activities. Trained, coached and mentored team members within assigned squad to improve readiness and abilities
  • Offered training and support to over 7 assigned team members to maintain motivated and working toward objectives
  • Delegated daily tasks to team members to optimize group productivity
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions
  • Reviewed and assessed complex documentation for combat, weapon systems and anti-terrorism programs.

Education

Bachelor of Arts - Dietetics And Criminal Justice

New Mexico State University

Additional Information

As a self driven individual, I do have experience with Entrepreneurial ventures. Running an online store with minimal investment by shipping products from a whole sale supplier directly to a consumer without ever obtaining the product. The ability to identify and prioritize assignments plus delegating non income generating tasks to third parties in order to have a consistent and balanced business. I Also retain experience in online marketing funnels and advertisements through facebook which involves creating an advertisement that will catch viewers attention, that is relatable or trendy and results in engagement. Then analyzing the advertisement's data to create a new advertisement campaign with a calculated new targeted audience and the ability to research and utilize tools such as Google analytics to revise data in order to initiate an effective campaign that sells a trending item while targeting an audience type that has a higher probability of making a purchase. Overall i posses skills that enable me to be effective with unique experience and possessing an analytical mindset, unique perspectives, thinking outside the norm and the ability to comprehend the bigger picture in order to make fractal decisions.

Timeline

Inbound Sales Representative

Spectrum Communications
07.2021 - Current

Asset Protection Specialist

Target
11.2019 - 06.2021

Transportation/88M

Army National Guard
02.2013 - 02.2019

Bachelor of Arts - Dietetics And Criminal Justice

New Mexico State University
Jose Hernandez