Hi, I’m
HEATHER POEPKE
California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
years of professional experience
Work History
Drybar Holdings
Hairstylist & Key Holder
06.2022 - Current
Job overview
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Salon 805
Hairstylist
10.2017 - Current
Job overview
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Promote products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Educate clients about products and self-maintenance for healthy hair based on needs and preferences.
- Service high-profile clients with intricate coloring, highlighting, hair extension, and smoothing techniques.
- Perform in-home services for elderly and A-List clients unable to travel to salon.
- Promote products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
El Tejano Bar
General Manager
04.2017 - 02.2019
Job overview
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Dillons Irish Pub
Bar Manager
03.2009 - 04.2017
Job overview
- Implemented staff weekly work schedule.
- (Bar Staff) - Assisted with the interview/hire process for new employees.
- Made significant improvements in learning processes, productivity, quality, and guest satisfaction while reducing costs, and maintaining a positive work environment.
- Kept with the strict standards and superlative mindset of the hands on owners.
- Oversee FOH staff cash handling, open/close procedures - Successfully served diplomats, celebrities, and corporate leaders - Ledge of Alpha POS system to take and serve customers - Incorporated my social media outlets to fill bar.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Valley View High SchoolOntario, CA
High School Diploma
Paul Mitchell The School - Sherman OaksSherman Oaks, CA
University Overview
- Dean's List
- Honors Program
- Design Team
- Eyelash Extension Certificate
- Hair Extension Certificate
Skills
- Outstanding client retention
- Labor Cost Controls
- Clear Verbal and Written Communication
- Cross-Functional Team Management
- Strategic Forecasting
- CA Licensed Cosmetologist License # kk608641
- Hair Shop & Bellami Extension Certified
- Eyelash Extension Certificate
- Cosmetology industry & Movie industry exposure
- Highly motivated self-starter
Timeline
Hairstylist & Key Holder
Drybar Holdings
06.2022 - Current
Hairstylist
Salon 805
10.2017 - Current
General Manager
El Tejano Bar
04.2017 - 02.2019
Bar Manager
Dillons Irish Pub
03.2009 - 04.2017
Valley View High School
High School Diploma
Paul Mitchell The School - Sherman Oaks
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