Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Heather LaMaide

Appleton,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Unit Manager

Environment Control Of Wisconsin
Appleton, WI
09.2021 - Current
  • Assisted in development and implementation of policies, procedures and regulations
  • Worked with scheduling
  • Conducted routine facility inspections, identifying areas needing improvement
  • Do cleaning when needed
  • Do COVID sanitation
  • Multi task
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Manager/ Dog Handler

Canine Capers
Appleton, WI
09.2005 - 04.2009
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
  • Managed up to 75 dogs of varying breeds and sizes, providing attentive care.
  • Transported dogs safely and maintained clean driving record.
  • Opening and closing procedures
  • Manage employees
  • Cash handling and reconciliation
  • Flow charts and reports
  • Medications
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Manager

Pet Supplies Plus
Appleton, WI
08.2000 - 03.2005
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped maintain stock levels
  • Filled in on register what store became busy
  • Opened and closed store

Education

Still Working - Environmental Science

SNHU
New Hampshire, OH
01.2015

Diploma - General Studies

Hortonville High School
Hortonville, WI
08.1983

Skills

  • Service Utilization Improvements
  • Operational Records Maintenance
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Employee Training Program
  • Motivational Leadership
  • Staffing Requirements
  • Maintaining Clean Work Areas
  • Customer Service
  • Cash handling
  • Chemical knowledge

Timeline

Unit Manager

Environment Control Of Wisconsin
09.2021 - Current

Manager/ Dog Handler

Canine Capers
09.2005 - 04.2009

Manager

Pet Supplies Plus
08.2000 - 03.2005

Still Working - Environmental Science

SNHU

Diploma - General Studies

Hortonville High School

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Heather LaMaide