Harkirat Singh
IT Support Officer
Melbourne,Australia
Summary
Analytical IT professional with a wide array of technical proficiencies, including hardware, network, and software support. Exceptional communication and written technical skills used to provide excellent end user support and devise reports, business correspondence, and user instructions. Talent for quickly identifying technical issues and implementing efficient solutions. Strong ability to work independently and as part of a team while thriving under pressure and demonstrating good time management. Good grasp of ITIL principle and processes.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Helpdesk
Cleanaway
Dandenong, VIC
01.2020 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365
- Patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Team Leader
Hungary Jacks
Melbourne, VIC
03.2018 - 12.2019
- Hands on supervision of all restaurant operations, ensuring efficient and friendly service and delivery of consistent and high-quality F&B products to all guests
- Ensuring delivery of highest quality service, product, and presentation always, and mobilizing workforce to strive for equivalent in excellence
- Monitoring sales trends and profit margins to optimize outlets profit via POS reporting
- Resolution of guest complaints regarding service and food quality, with intent to utilize opportunity for recovery to leave lasting and positive impression
- Maintenance of staffing levels, appropriate to limiting costs but ensuring excellence in service standards are not compromised
IT Support Technician
PC World
India
05.2017 - 12.2017
- Talk to customers over phone or via email to provide solutions to technical problems
- Perform diagnostic tests and troubleshooting to identify client's issues
- Provide customers accurate information on IT products and services
- Develop and implement technical procedures effective in quickly
- Addressing customer's problems to minimize downtime
- Carry out assessments to determine need for changes in
- Hardware/software configurations
- Educate clients on procedures for resolving or preventing recurrence of technical problem
- Explain and provide IT solutions to customers in non-technical and
- Comprehensible terms
- Proffer recommendations to clients looking to purchase new equipment or replace existing ones
- Prepare and present reports to update management on IT support
- Operations
- Operate and work with equipment such as external storage devices, computer diagnostic tools, printers etc
- Repair or replace faulty components of computer/network system
- Attend educational programs, workshops, and seminars to stay abreast with developments in IT industry.
Education
Bachelor's of Information Technology - Networking
Charles Sturt University
Melbourne 03.2018 - 08.2021
Professional Year -
Williams Light Institute
Melbourne 09.2021 - 05.2022
Skills
Software/Tools: Google workplace, Mac, Windows 10, Unix/Linux, VMware, Microsoft Azure, Windows Server 2016 and 2019, Active Directory, Microsoft office 365, Zen-desk , SQL Server, LogMeIn, Jira, ServiceNow, Citrix, Confluence
undefinedKey Skills
Level 1 & 2 Support · Technical support · Manage incidents · Network infrastructure · Resolve & Log incidents • Troubleshooting incidents · Maintain IT Asset • Responsive service to internal stakeholders · Business software · IT support · Project management · Tickets · Monitor & Documentation · Service Desk documentation · Ticket logging · Implementation · Install hardware and software
Certification
CCNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You cant achieve anything different by doing same things everyday
Harkirat singh
Timeline
CCNA
11-2024
Professional Year -
Williams Light Institute
09.2021 - 05.2022
IT Helpdesk
Cleanaway
01.2020 - Current
Team Leader
Hungary Jacks
03.2018 - 12.2019
Bachelor's of Information Technology - Networking
Charles Sturt University
03.2018 - 08.2021
IT Support Technician
PC World
05.2017 - 12.2017
AWS (Ongoing)
Paloalto (Ongoing)
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