Haley Holtz
Winona,MN
Summary
I am fully dedicated to customer service professionalism with knowledge of service delivery and proven multitasking abilities. This allows for communication in order for tasks to efficiently be done. Organization is key as well, as it helps the flow of communication with other operate flawlessly. Commitment to maintaining professional relationships to increase profitability and drive events is strong.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fleet Farm
Owatonna And Winona, MN
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with special order requests and arranging merchandise pick-up.
- Handled cash flow from money machine and took responsibility for money in registers.
- Assisted questions customers and cashiers have.
- Ran front end of store smoothly being part of Front Ends Operation.
- Assisted customer questions regarding inventory count and communication with sales floor associates regarding said inventory.
- Communicated professionally with colleagues and customers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for cashiers when lines are long.
Server
Trio Coffee Wine & Ale
Waseca, MN
10.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Prepared food orders precisely to what order receipts printed off from POS.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lifeguard
City Of Waseca
Waseca, MN
05.2019 - 09.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Concessions Worker
City Of Waseca
Waseca, MN
06.2018 - 08.2018
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Supported team members with various needs depending on customer influx and demand.
Hostess/Server
Tasty House Chinese & Japanese Asian Cuisine
Waseca, MN
01.2018 - 05.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Bachelor of Arts - Public Administration
Winona State University
Winona, MN12.2023
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Correcting Discrepancies
- Critical Thinking
- Online Chat
- Patient and Empathetic
- Planning
Timeline
Customer Service Representative
Fleet Farm
05.2020 - Current
Lifeguard
City Of Waseca
05.2019 - 09.2019
Server
Trio Coffee Wine & Ale
10.2018 - 03.2020
Concessions Worker
City Of Waseca
06.2018 - 08.2018
Hostess/Server
Tasty House Chinese & Japanese Asian Cuisine
01.2018 - 05.2018
Bachelor of Arts - Public Administration
Winona State University
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