Hi, I’m
Haley Cogbill
Lawrence,KS
Summary
Motivated Student committed to learning, developing skills in Legal and Marketing. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Currently completing a Bachelor of Arts degree in English with emphasis in Language, Rhetoric, and Writing. Eager to expand horizons and make positive impact by taking on a hands-on, dynamic, and professional position.
Overview
6
years of professional experience
1
Certificate
Work History
Starbucks #48852Overland Park, KS
Barista
12.2019 - Current
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated to recall customers' names and address each by name.
- Complied with standards for merchandising, stocking and storing product.
- Upsold specialty items with beverages, increasing store sales.
- Set and achieved goals for professional development and advancement.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
University Of Kansas Theatre And Dance DepartmentLawrence, KS
Event Staff Member
10.2021 - 10.2022
Job overview
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to buying tickets for department events.
University Of Kansas Theatre And Dance DepartmentLawrence, KS
Office Assistant
10.2021 - 10.2022
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Updated tracking spreadsheets with latest key checkouts and check-ins and room reservations.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Keyed data into Microsoft Word and Excel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided information about current and future events at facility.
- Provided customers with information about room availability and helped locate specific room numbers.
SonicOverland Park, KS
Crew Member
08.2019 - 12.2019
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Advanced Laser TagOlathe, KS
Party Host and Game Attendant
12.2016 - 11.2017
Job overview
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Completed pre-opening preparations by stocking prizes and supplies.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as 50 guests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Communicated positively with children and guardians.
Education
University of KansasLawrence, KS
Bachelor of Arts from English Literature, Rhetoric, And Language
05.2024
University Overview
- Loren W Kennedy Scholarship Recipient
- Adah Clarke Hagan Scholarship Recipient
- Extracurricular Activities: Theatre, Mock Trial
University of KansasLawrence, KS
Minor from Business
05.2024
Olathe South Sr High SchoolOlathe, KS
High School Diploma
07.2020
University Overview
- Extracurricular Activities: Theatre, Yearbook, Video Productions.
- Thespian Society Member
- Quill and Scroll Member
Skills
- Verbal and Written Communication
- Time Management
- Adaptability and Flexibility
- Dependable and Cooperative
- Teamwork and Collaboration
- Organization and Planning Skills
- Speech, Research, Analysis, Business, Copy, Content and Essay Writing
- Proofreading and Editing Abilities
Timeline
Event Staff Member
University Of Kansas Theatre And Dance Department
10.2021 - 10.2022
Office Assistant
University Of Kansas Theatre And Dance Department
10.2021 - 10.2022
Barista
Starbucks #48852
12.2019 - Current
Crew Member
Sonic
08.2019 - 12.2019
Party Host and Game Attendant
Advanced Laser Tag
12.2016 - 11.2017
University of Kansas
Bachelor of Arts from English Literature, Rhetoric, And Language
University of Kansas
Minor from Business
Olathe South Sr High School
High School Diploma
- Certified Barista, Starbucks - 2019-Current
Accomplishments
- Memorized ingredients and recipes for 170,000 specialty drinks.
Certification
- Certified Barista, Starbucks - 2019-Current
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