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Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Quote
Timeline
Gaius Varghese

Gaius Varghese

Senior Customer Relations & Sales Executive
Singapore
Summary

Experienced Customer Relations Senior Executive with over 7 years of experience in Hotel, Oil & Gas and Logistic industries. Excellent reputation for resolving problems and improving customer satisfaction

Overview
8
8
years of post-secondary education
10
10
years of professional experience
Work History

Quote Desk Representative

Federal Express
2019-09 - 2021-01
  • Quotations on demand for customers over the phone.
  • Quotations via email for email enquiries.
  • Coordination with various departments to arrange shipment collection and transit.
  • Special monitoring for high value and time sensitive shipment.
  • Follow up calls & emails for quotations that are pending movement.
  • Hitting revenue target proposed by team manager.
  • Work together with account managers to secure sales.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Support

Federal Express
2018-09 - 2019-09
  • (Tracing), (Claims & Complaints).
  • Shipment tracking and tracing.
  • Coordination with overseas network for service recovery.
  • Customer management in the event of service failure.
  • Investigating Service failures for corrective action.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Customer care advisor

DHL Air Express
2017-02 - 2018-02
  • (Tracing), (Claims & Complaints).
  • Follow up calls to customer enquiries and complaints.
  • Shipment tracking and tracing.
  • Co-ordination with overseas network for service recovery.
  • Customer management in the event of service failure.

Sales and Operations Coordinator

DnPG Safety
2012-07 - 2016-01
  • Follow up calls and appointments with existing clients.
  • Warehousing and stock taking of fabrics and garments.
  • Quality supervision of manufactured products.
  • Arranging pickup and delivery of goods.
  • Follow up on delivered products with clients.

Commando Specilist

Singapore Armed Forces
2010-06 - 2012-06
  • SAF 1st Commando Battalion(NS), Weapon Specialist in 15 different weapon systems and cross trained in various other vocations including operations safety, security and intelligence/counter-intelligence.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created Ops plans and communicated deadlines to ensure Operations were completed on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Delivered exceptional level of service for each operation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Front Desk Agent

Ascott Raffles Place
2009-07 - 2010-01
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Concierge

Fullerton Hotel
2009-03 - 2009-06
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Provided services efficiently and with high level of accuracy.
Education

Certificate (Hospitality and Management

SHATEC Institute
2008-01 - 2010-01

Diploma Sound Engineering

American Institute of audio Engineering
2008-01 - 2010-01

GCE O-Level

First Toa Payoh Secondary School
2002-01 - 2006-01
Skills
Clients
Delivery
Email
Network
Quality
Safety
Sales
Phone
Warehousing

Quotes coordination

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Cycling

Music

Bouldering

Running

Shopping

Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline

Quote Desk Representative

Federal Express
2019-09 - 2021-01

Customer Support

Federal Express
2018-09 - 2019-09

Customer care advisor

DHL Air Express
2017-02 - 2018-02

Sales and Operations Coordinator

DnPG Safety
2012-07 - 2016-01

Commando Specilist

Singapore Armed Forces
2010-06 - 2012-06

Front Desk Agent

Ascott Raffles Place
2009-07 - 2010-01

Concierge

Fullerton Hotel
2009-03 - 2009-06

Certificate (Hospitality and Management

SHATEC Institute
2008-01 - 2010-01

Diploma Sound Engineering

American Institute of audio Engineering
2008-01 - 2010-01

GCE O-Level

First Toa Payoh Secondary School
2002-01 - 2006-01