Gregg Pothier
Rapid City,SD
Summary
Highly motivated self-starter seeking a part time position in a fast-paced environment which can utilize my excellent work ethics. Results-driven Network Engineer with 10+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
16
16
years of professional experience
Work History
Network Administrator/IT Analyst II
Rapid City
Rapid City, SD
02.2015 - Current
- Responsible for setup, update and maintain all 250+ network equipment's including Firewalls, Routers, Switches, Point to Points, WIFI & more
- Installed, configured, and supported LAN, WAN, WLAN and Internet Connectivity
- Provided on-call support for network engineering duties
- Impact and improve performance of IT infrastructure which resulted in minimal on call needs
- Resolve helpdesk escalations
- Monitor network traffic on daily basis, and determine any troublesome trends
- Assist and resolve helpdesk escalations
- Diagnoses hardware, software, and security issues and works with information technology team
Ground Package Handler
Fed Ex Ground
Rapid City, SD
01.2022 - 05.2022
- Assembled, sealed and loaded 200+ packages into correct trucks
- Followed verbal and written instructions to properly move and ship products
- Used hand-held scanners and physical logs to accurately track item movements
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Removed jams and unblocked conveyor system to maintain flow of goods
Automotive Detailer
National/Alamo Car Rental
Rapid City, SD
04.2015 - 05.2018
- Cleaning and detailing of 100+ rental cars daily
- Working with crew to turnover large amounts of returned rental cars
- Vacuumed interiors of vehicles to remove dirt and debris
- Completed vehicle inspections prior to service and after completion to assess damage
Cisco Network Engineer
Concentrix Corporation
Greenville, SC
10.2014 - 02.2015
- Remote support of Cisco Small Business Class devices
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Managed, tracked and coordinated problem resolution and escalation processes
Network Administrator
EDTS Technologies
Greenville, SC
10.2014 - 02.2015
- Manage onboarding process for new clients and hand account off to support desk
- Review networks and document items that needs improvements for hardware or security
- Acted as technical consultant for account management team
- Redesigning of network to improve security and performance
- Travel to client sites to perform onboarding, and periodic network reviews
- Worked closely with customers to identify business costs and benefits of implementing computing solutions
- Analyzed and recommended solutions and upgrades to services to streamline processes
NOC Engineer/Centralized Service Engineer
Mainstay Technologies
Belmont, NH
08.2013 - 06.2014
- Provide Subject Matter Expertise for Line of Business products including DNS hosting for clients, backups, NOC infrastructure while ensuring maximum uptime
- Assist with helpdesk escalation issues
- Use RMM tool, write scripts, create/modify alert monitors
- Investigate, analyze and document technical issues, then provide recommendation to upper management
- Act as resource for helpdesk staff regarding LOB applications
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness
- Monitored and maintained network and software components according to established guidelines and best practices
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand
NOC Engineer/Help Desk
Internet & Telephone LLC
Methuen, MA
02.2013 - 08.2013
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness
- Monitor and ensure connectivity of LAN and WAN sites for customers
- End user helpdesk support for software and hardware
- Monitored and maintained network and software components according to established guidelines and best practices
- Provided regular status updates to customers regarding open tickets
IT Analyst/Support Specialist
Ora Inc
Andover, MA
11.2010 - 02.2013
- Evaluated and adopted new technologies to address changing industry needs
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Oversee facility's security system
- Manage all in house systems including helpdesk for 150+ size company
- Installed system updates to address vulnerabilities and reduce security issues
Desktop Support Specialist
Abbtech Staffing
Andover, MA
10.2009 - 10.2010
- Provide remote and in-person technical support for end users on laptops, desktops, printers, and scanners
- Installed, configured software and hardware for 1000+ users
- Imaged and prepared new computers for integration into company networks and systems
Education
Microsoft Certified Systems Engineer Program - Information Technology
ComputerTraining.com
Burlington, MA05.2008
High School Diploma -
Manchester West High
Manchester, NH06.1994
Skills
- Software Management
- Network Repairs and Maintenance
- Performance Improvement
- Monitoring Tools
- Critical Thinking and Analysis
- Equipment Maintenance
- Project Management
- Network Problem-Solving
- Network Maintenance and Repair
Timeline
Ground Package Handler
Fed Ex Ground
01.2022 - 05.2022
Automotive Detailer
National/Alamo Car Rental
04.2015 - 05.2018
Network Administrator/IT Analyst II
Rapid City
02.2015 - Current
Cisco Network Engineer
Concentrix Corporation
10.2014 - 02.2015
Network Administrator
EDTS Technologies
10.2014 - 02.2015
NOC Engineer/Centralized Service Engineer
Mainstay Technologies
08.2013 - 06.2014
NOC Engineer/Help Desk
Internet & Telephone LLC
02.2013 - 08.2013
IT Analyst/Support Specialist
Ora Inc
11.2010 - 02.2013
Desktop Support Specialist
Abbtech Staffing
10.2009 - 10.2010
Microsoft Certified Systems Engineer Program - Information Technology
ComputerTraining.com
High School Diploma -
Manchester West High
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