Summary
Overview
Work History
Education
Skills
Skills
Work Availability
Quote
Timeline
AccountManager
GREG WILKINSON

GREG WILKINSON

Larkspur,CO

Summary

Talented operations leader with a proven track record of delivering on company KPIs and galvanizing the customer experience through data analysis, a wealth of industry knowledge, and analytical problem-solving. Strong communicator skilled at developing high-performing teams, creating a collaborative, safe and diverse workplace culture. Ability to travel and successfully support the needs of employees, customers, and business operations.

Overview

16
16
years of professional experience

Work History

Project Lead/Artist/Welding Fabricator

Larkspur Veterans Monument
Larkspur, CO
03.2022 - Current
  • Closely collaborated with project members to identify and quickly address project risks and impacts to timelines.
  • Produced quality standards, inspection checklists, performed RFQs for material sourcing.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Met with Town Council and Monument Foundation Committee monthly to provide detailed project report and milestone updates.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Reduced $30K in project costs by strategically negotiating on raw materials and build processes that increased efficiencies and reduced labor cost.

Director of Operations

Sunrun
Denver, CO
02.2020 - 02.2022
  • Responsible for case management teams, customer service scheduling, and equipment warranty tracking
  • Complete financial responsibility for the department; staffing, travel, recruiting, training & development.
  • Implemented remote staffing and team productivity plans during COVID-19 challenges in 2020
  • Executed various transformational change initiatives necessary to bolster new approaches in resource management post-COVID
  • Responsible for various key change management efforts through long-term acquisition and integration of former competitor solar company
  • Established quarterly objectives and key results (OKRs) for centralized case management teams
  • Process improvement, process transformation and organizational change
  • Implemented cost savings measures in removal/re-install work and invoicing processes resulting in $500K cost reduction over six-month period

Vice President

Adcomm, Inc
Navarre, FL
08.2018 - 09.2019
  • Transformed field operations for video and broadband construction projects within Hotelier, Multi-family and Healthcare clients.
  • Executed critical changes to work order management and enhanced project management ecosystem to meet and exceed service level agreements for large national clients.
  • Developed project risk platform for sales, accounting, and operations team to cross-functionally collaborate and review project budgets and risks impacting project results.
  • Team coaching and development.
  • Identified and resolved costly performance gaps of nearly $500K annually in work-order management system through tracking and follow-up of aging invoices with accounting department.
  • Improved efficiencies, cost savings, and customer experiences through enhanced project management strategies and clearly defined process workflows.

Regional Director

DIRECTV
Englewood, Colorado
01.2013 - 04.2018
  • Administered $20MM yearly budget
  • Consistently ranked among the top 3 regions for customer experience, safety, employee engagement and financial performance.
  • Cross-functional support with training, engineering, broadcast engineering, and PMO leadership for several critical initiatives and new product launches
  • Visited multiple sites regularly across (6) states to evaluate operational performance, safety, asset management and adherence to company standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities
  • Delivered quarterly operations reviews and presentations to executive leadership (SVP and C-level)

Senior Manager

DIRECTV
Englewood, CO
01.2010 - 12.2012
  • Managed large-scale projects and introduced new systems, tools, and processes.
  • Administered $4MM yearly budget.
  • Determined priorities and set policies for outsourced fulfillment partnerships operating in 17 states.
  • Managed the largest Home Service Provider (HSP) outsourced partner relationship accounting for 27% of network volume.
  • Supervised and directed a team of remote field operations managers and analytics teams to keep projects on-track and tasks prioritized.
  • Oversaw reporting functions to executive leadership.
  • Collaborated with vendors, suppliers and engineering.

Field Operations Manager

DIRECTV
Englewood, CO
09.2005 - 01.2010
  • Managed and supported a large, diverse territory in partnership with multiple Home Service Providers throughout multiple states.
  • Facilitated field technical and quality assurance training and executed field operations business reviews. Resulted in $225K reduction in operating costs annually.
  • Conducted various site visits for vendor performance evaluations, compliance in accordance with contractual agreements, and gathered actionable feedback from partners.
  • Quality assurance evaluations and field training for partner management personnel.
  • Technical resource for new product and initiative deployment, augmented SOPs for warehouse and fleet management.
  • Developed visual laser training aid device for advanced satellite antenna tuning and alignment; listed as inventor at DIRECTV under U.S. Patent submission.

Education

Bachelor of Applied Science - Business Administration

Colorado Technical University
01.2019

Enrolled - Green Belt - Lean Six Sigma

Aveta Business Institute
Global
09.2022

Skills

  • Safety
  • Customer Advocate
  • Budget Management
  • Change Management
  • Employee Engagement, Culture
  • Operational Analytics
  • Process Improvement
  • Hiring, Training and Retention
  • Creativity and Innovation
  • Communication and Presentation
  • Vendor Selection
  • Project Goals and Milestones
  • Team Member Development
  • Leading Projects
  • Team Meetings
  • Strategy Implementation
  • Vendor Relations
  • Safe Equipment Handling
  • Maintaining Quality Assurance Standards
  • Risk Mitigation Strategies

  • Lean Six Sigma

Skills

Microsoft Office Suite, Workday, Salesforce/Field Service Lightning, Lucidcharts & Lucidspark, Google Suite, DataStudio, Airtable, Service Now, JIRA, MicroStrategy, CSG, Oracle.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Project Lead/Artist/Welding Fabricator

Larkspur Veterans Monument
03.2022 - Current

Director of Operations

Sunrun
02.2020 - 02.2022

Vice President

Adcomm, Inc
08.2018 - 09.2019

Regional Director

DIRECTV
01.2013 - 04.2018

Senior Manager

DIRECTV
01.2010 - 12.2012

Field Operations Manager

DIRECTV
09.2005 - 01.2010

Bachelor of Applied Science - Business Administration

Colorado Technical University

Enrolled - Green Belt - Lean Six Sigma

Aveta Business Institute

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