Hi, I’m
Grace Ramirez
"Searching for a position in the Dallas,Texas area"
Rockport,Tx,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
years of professional experience
1
Certification
Work History
Jensen Eye Care Portland, TEXAS
Receptionist/Optical Assistant
10.2021 - 03.2022
Job overview
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records on Revolution EHR software to facilitate accurate record-keeping.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support by copying, faxing and filing documents.
- Answer incoming calls daily to resolve customer issues and schedule appointments.
- Maintained energy and enthusiasm in fast-paced
- environment.
Walmart #5460Portland Tx, Texas
Service Cashier, Entertainment Dept,Optician
07.2021 - 03.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items and arranging according to product.
- Experience with Boss System for Optical.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
Wavefront Eyecare & OpticalPortland, Texas
Receptionist /Insurance Verification Specialist
03.2022 - 09.2022
Job overview
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Experience with Crystal Practice Management software.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with Opticians and Eye Tech department to facilitate decision-making for patient admissions and insurance coverage.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
HEB Grocery StoreIngleside, Texas
Store Operations Lead
06.2000 - 07.2021
Job overview
- Managed overstocking, restocking and inventory control procedures during morning & evening shift.
- Trained personnel in Bartlett equipment and developing Material Handling Equipment skills.
- Unloaded pallets and deliveries and organized products in warehouse.
- Recruited, hired and trained 10 new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Experience in multiple Departments: Bookkeeping & Business Center,Gas Station,Administration,Overnight stocking in Grocery,General Merchandise,Market 2A,Receiving, Central Checkout Manager,Manager In Charge,Store Operation Lead.
Education
Texas A&M University - Corpus ChristiCorpus Christi, TX
Some College (No Degree) from Optical Assistant
12.2021
University Overview
- Continuing education in Optical Career
- Continuing education in Microsoft Excell 10-11
Del Mar CollegeCorpus Christi, TX
No Degree from Business Management
07.2019
University Overview
- Continuing education in Business Management
Everest Institute - San AntonioSan Antonio, TX
Diploma from Medical Insurance Billing & Coding
12.2010
University Overview
- Completed Medical billing and coding which involves reviewing clinical documentation to extract and translate billable information into medical codes using CPT, ICD 9 -10 -CM, and HCPCS Level II .Record and determine the diagnosis and procedures of the patient.
- Member of Honor Society Summa Cum Laude
Southwest High SchoolSan Antonio, TX
High School Diploma
06.1988
University Overview
- Study High School Academics
Skills
- Multitasking abilities
- Verbal and written communication
- Superior Customer Service
- Organization and Time management
- Cash Register Operations
- Certified Medical Coder
- Strong Attention to Detail
- Coaching and mentoring
- Decision Making
- Product Knowledge
- Retail Merchandising
- Good Telephone Etiquette
- Benefits Verifications
- Spanish Translator
Certification
- Certificate - Become an Optical Assistant
- Certificate - Microsoft Excel 2019/Office
- CMC - Certified Medical Coder
- Certified Receiver, HEB Grocery Co. - 2010-2021
- Certified Material Handler,Store Leader, H.E.B - 2012-2022
- Food Safety Certification, HEB Grocery - 2025
Languages
English
Native or Bilingual
Additional Information
Note to Employer: "Searching for a position in Dallas,Texas area"
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist /Insurance Verification Specialist
Wavefront Eyecare & Optical
03.2022 - 09.2022
Receptionist/Optical Assistant
Jensen Eye Care
10.2021 - 03.2022
Service Cashier, Entertainment Dept,Optician
Walmart #5460
07.2021 - 03.2022
Store Operations Lead
HEB Grocery Store
06.2000 - 07.2021
Texas A&M University - Corpus Christi
Some College (No Degree) from Optical Assistant
Del Mar College
No Degree from Business Management
Everest Institute - San Antonio
Diploma from Medical Insurance Billing & Coding
Southwest High School
High School Diploma
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