Summary
Overview
Work History
Education
Skills
Timeline
Generic
Grace Proctor

Grace Proctor

Courtland,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Goal-oriented worker bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
years of professional experience

Work History

Inbound Problem Solver/IOL Hunter

Amazon
Madison, Alabama
12.2021 - Current
  • Research Inventory in odd locations using software to identify errors in receiving.
  • Identify and correct shipment errors.
  • Evaluate potential costs, required resources and potential barriers to successfully implement solutions.
  • Reduced drama and conflict of divisive behaviors to reach productive solutions.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Research deleted inventory and placing product back into inventory.

Learning Ambassador

Amazon
Madison, Alabama
08.2021 - Current
  • Supported interaction between new associates during group work activities using guided conversation.
  • Created, collected and recorded data on associates progress to determine next steps for AA's success.
  • Monitor progress of the newly trained associates and adjusted instructional strategies to meet specific needs more efficiently.
  • Coach associates in how to work safely, and keep their work area clean, and organized according to Amazon standard work, and 5S.

Education

High School Diploma -

Landmark Christian School

Skills

  • Team Player, work well under pressure
  • Complex Problem Solving and Inventory Control
  • Knowledge of MS Office Word/Excel/Outlook
  • Well organized and quick learner
  • Warehousing functions
  • Receiving support and Order fulfillment

Timeline

Inbound Problem Solver/IOL Hunter

Amazon
12.2021 - Current

Learning Ambassador

Amazon
08.2021 - Current

High School Diploma -

Landmark Christian School
Grace Proctor