Documentation and control
Gianna Labriola
Business Administration At Marist College
West Islip
Summary
Thorough and steadfast Business Administration student with top-notch administrative skills and solid background in business management and sales. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Office Manager
SLR Industries
2016-01 - Current
- Handled all incoming business and client requests for information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Completed bi-weekly payroll for over 30 employees.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Sales Associate
Nike
2019-12 - 2020-03
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Pharmacy Technician
CVS Health
2019-05 - 2019-09
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Lead Sales Associate
American Dog Club
2017-09 - 2018-08
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Trained approximately 15 new sales associates in 1 year.
- Reported sales data to upper management as directed.
- Sold over $50,000 in Puppies and products during 1 year timeframe.
- Negotiated contracts and sales terms with new clients.
- Educated customers on promotions to enhance sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Educated staff members on proper medical care procedures and pet care protocols.
- Assisted Veterinarian in performing basic exams and tests such as Vaccinations and routine check-ups for all species of patients.
Education
BBA - Business Administration And Management
Marist College
2018-09 - Current
Skills
Clear oral/written communication
Payroll and budgeting
Excellent multi-tasking ability
Friendly nature
Scheduling
Organizational skills
Technical Support
Animal behavior knowledge
Proper animal restraint
Vaccinations
Upselling
Professional demeanor
Languages
English
Spanish
Timeline
Sales Associate
Nike
2019-12 - 2020-03
Pharmacy Technician
CVS Health
2019-05 - 2019-09
BBA - Business Administration And Management
Marist College
2018-09 - Current
Lead Sales Associate
American Dog Club
2017-09 - 2018-08
Office Manager
SLR Industries
2016-01 - Current