loader
Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
Geetika Kalra

Geetika Kalra

Sr. Manager - Business Operations
Pune
Summary

Strategic business operations professional offering 5 years of experience in driving revenue, performance and productivity. well-versed in developing quality talent and customer-focused teams. Highly skilled in applying market knowledge and customer service prowess to improve performance. Dedicated and dependable with proven success in implementing cost-reduction initiatives savings and drive the skills and knowledge to resolve complex issues and challenges.

Overview
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History

Senior Business Operations Manager

Merkle Sokrati
2020-04 - Current
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Gathered and analyzed large amounts of data to determine improvement projections.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
  • Defined clear targets and objectives and communicated to other team members.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Manager - Business Operations

Merkle Sokrati
2018-07 - 2020-03
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Generated reports of findings to help management with making key decisions.
  • Evaluated performance and policies against metrics.
  • Identified objectives for the quarters by analyzing feedback, observing consumers and collecting surveys.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Gathered and analyzed large amounts of data to determine improvement projections.
  • Set and conveyed recruitment goals to downstream staff.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with Capability/BU leads
  • Created curricula, instructions, documents and learning journey plan,keeping the KPIs as the goal.

Senior Business Analyst

Merkle Sokrati
2017-06 - 2020-06

• Perform daily account management on Google Ads or other search platforms for a variety of clients.
• Understand client goals, create and execute strategies to exceed defined goals
• Provide recommendations and execute strategies for Campaign Structuring, Targeting, Creatives, Betas and other facets of paid search in accordance with client goals for Google channels
• Manage a team of around 5-7 people with a client portfolio of 8-10.
• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.
• Communication to team and management on project development, timelines, and results.
• Work with leadership to explain and modify strategic plans
• Understand and stay current on industry trends, competitive landscape and internal product development efforts
• Be accountable for Quarterly Business Review meeting and showcase business growth.
• Be responsible for Team Growth and planning personal development programs for subordinates.

Business Analyst

Merkle Sokrati
2016-05 - 2017-05

• Responsible for day to day digital ad-operations of client accounts, requiring interaction with both internal and external stakeholders.
• Understanding client goals, creating and executing strategies to exceed these goals.
• Preparation and analysis of performance reports & review with clients.
• Providing strategic insights on the landing page, ad creative etc.
• Spot new opportunities for account expansion & optimization.

Project Trainee

Mannara Technologies Pvt Ltd
2015-11 - 2016-04

• Project: BI Metrics
• Technology: Business Intelligence
• Tool: QlikView
• Objective: To prepare a report including various dashboards in order to achieve the following goals:
o To monitor how the project is progressing so that one can measure the performance in a timely manner and take corrective actions.
o To identify variances from the project management plan so that one can make sure that the project is on track.
o To help one keep the project within budget.
o To Visualize the data with Charts

Education

MBA Information Technology

Symbiosis International ( Deemed)
2014-06 - 2016-04

Bachelor of Computer Applications Computer Applications

MJP Rohilkhand University
2010-07 - 2013-05
Skills

    Operations management

Onboarding and training

Financial data interpretation

Budgeting

Professional rapport

Negotiation

Relationship building and management

Effective communication

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification

Certified - Six Sigma Yellow Belt

Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline

Senior Business Operations Manager

Merkle Sokrati
2020-04 - Current

Manager - Business Operations

Merkle Sokrati
2018-07 - 2020-03

Senior Business Analyst

Merkle Sokrati
2017-06 - 2020-06

Business Analyst

Merkle Sokrati
2016-05 - 2017-05

Project Trainee

Mannara Technologies Pvt Ltd
2015-11 - 2016-04

MBA Information Technology

Symbiosis International ( Deemed)
2014-06 - 2016-04

Bachelor of Computer Applications Computer Applications

MJP Rohilkhand University
2010-07 - 2013-05

Certified - Six Sigma Yellow Belt