Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Gary Harrell
Miami,FL
Summary
Overview
6
years of professional experience
1
Certification
Work History
356 QuarterMaster
Inventory Specialist
02.2020 - Current
Job overview
- Established protocols to use for inventory control and management, streamlining internal process.
- Received new stock and input values into computer system.
- Tracked production and quality control systems to proactively identify deficiencies.
Florida Sert
Emergency Response Technician
09.2022 - 11.2022
Job overview
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Utilized communication devices to maintain contact with supervisors.
Aventura Hospital
Help Desk Technician
06.2017 - 08.2018
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted with updating technical support best practices for use by team.
Education
North Miami Senior High SchoolNorth Miami, FL
High School Diploma
05.2018
University Overview
Skills
- Microsoft Operating Systems
- VPN Configurations
- Problem Simulation
- Network Testing
- Computer Workstation Setup
- UNIX Shell Scripting
Certification
https://coursera.org/share/960614f35a38abc1201158a18f418931
Timeline
Emergency Response Technician
Florida Sert
09.2022 - 11.2022
Inventory Specialist
356 QuarterMaster
02.2020 - Current
Help Desk Technician
Aventura Hospital
06.2017 - 08.2018
North Miami Senior High School
High School Diploma
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