Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Freda Sherman

E-Commerce Personal Shopper
Dover,NC

Summary

Avid E-Commerce Personal Shopper ready to exceed customer satisfaction expectations and promote internal business goals. Blends retail delivery assistance with promotional and commercial enhancement measures. Delivers critical merchandise to shoppers while encouraging return patronage and E-Commerce revenue growth. Versatile team member offering over 27 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

161
161
years of professional experience

Work History

ECommerce Personal Shopper

Walmart
New Bern, NC
09.1995 - Current
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.

Cashier

Walmart
New Bern, NC
09.1995 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Claims Supervisor

Walmart
New Bern, NC
09.1995 - Current
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Built talented teams of 4 claims administrators dedicated to timely and compliant resolutions.
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
  • Negotiated disputed bills and invoices, achieving successful resolution.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.

DSD Receiver

Walmart
New Bern, NC
09.1995 - Current
  • Processed daily and weekly DSD tickets to file invoices.
  • Conducted CAO-related activities, stocking, and rotating cigarette cartons.
  • Provided fast, friendly, and accurate customer service to create positive shopping experience.
  • Protected company assets through accurate receipt and return of DSD product.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Tracked product for DSD vendors to verify invoices.
  • Followed food safety and workplace safety guidelines for job functions.
  • Checked EDI invoices to resolve outstanding invoices.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Support Manager

Walmart
New Bern, NC
09.1995 - Current
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Assistant Store Manager

Walmart
New Bern, NC
09.1995 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

Associate of Science - Science Education

Craven Community College
New Bern, NC

GED -

Craven Community College
New Bern, NC
06.1979

Skills

  • Inventory Management Systems
  • Special Assignments
  • Online Order Processing
  • Sales Proficiency
  • Attention to Detail
  • Customer Service
  • Personal Grooming Standards
  • Verbal and Written Communication
  • Personal Shopping
  • Informed Product Selections
  • Upbeat and Outgoing Attitude
  • Productivity Performance
  • Safe Equipment Handling

Accomplishments

  • Supervised team of 20 staff members.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Trained and mentored employees.
  • Completed manager training program.

Timeline

ECommerce Personal Shopper

Walmart
09.1995 - Current

Cashier

Walmart
09.1995 - Current

Claims Supervisor

Walmart
09.1995 - Current

DSD Receiver

Walmart
09.1995 - Current

Support Manager

Walmart
09.1995 - Current

Assistant Store Manager

Walmart
09.1995 - Current

Associate of Science - Science Education

Craven Community College

GED -

Craven Community College

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Freda ShermanE-Commerce Personal Shopper