Fourth-year well-organized, dedicated, and ambitious student with excellent attention to detail, a thirst for learning and an interest keen observant and active listener with great attention to detail, effective in data collection, needs analysis and presentation. Demonstrated outstanding customer support ability while providing an environment that fosters teamwork and personal growth
Hi, I’m
Foysal Kabir
Winnipeg,Manitoba
Summary
Overview
4
years of professional experience
Work History
IKEA
Swedish Food Market & IKEA Food Co-worker.
10.2021 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Engaged with customers in a friendly and professional manner to create a welcoming environment.
- Performed beyond expectations by helping another department by receiving goods on time; recognized for this leadership with the " Leading by Example" award for November 2022.
- Completed 20+ training such as Food safety, fire and safety, data privacy and confidentiality, and Manitoba act.
- Worked flexible hours; night, weekend, and holiday shifts.
MacDonalds
CUSTOMER SERVICE
04.2019 - 09.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of menu and services and creating welcoming, positive experiences.
- Collaborated with 15+ staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Recognized as " Employee of the Month" several times for going above and beyond; the first one was received during the third month of employment.
- Maintained the safety of customers and co-workers by adhering to sanitization and safety protocols during covid -19 pandemic.
Education
University of ManitobaWinnipeg, MB
Bachelor of Science from Major in Psychology; Minor in Biological Science.
12.2024
University Overview
Relevant courses
- Introduction to Research Methods in Psychology , 2021- Discover and understand the factors that make humans behave in a particular way. Learned how to conduct a research study in Psychology from start to finish. Introduced to contemporary researchers many different methods and techniques to gather data, analyze results, and write reports.
- Biological Diversity, Function, and Interactions , 2021- Introduces biology, focusing on the interrelationships among living and non-living organisms. The experimental method is used to explore these relationships in different plants and animals
- Brain and Behaviour , 2020- Teach the multiple ways that the brain and behaviour interact with each other to understand how behaviour can be impacted by environmental and genetic factors.
Skills
Professional skills-
§ Analytical thinking: Solve complex problems, attend to details, plan proactively, and display comfort with ambiguity
§ Judgment and decision-making: Engage in logical and systematic thinking and ethical decision-making when considering the possible outcomes of a particular action
§ Adaptability: Adjust successfully to change by responding flexibly, proactively, and civilly when changes occur
§Collaboration: Work effectively in a team by cooperating, sharing responsibilities, and listening to and responding appropriately to the ideas of others
§ Leadership: Establish a vision for individuals and the group, creating long-term plans and guiding and inspiring others to accomplish tasks in a successful manner
Research Skills
Data collection: interview, survey administration, focus group, observation, experiment
Analyzing statistical data: qualitative, quantitative, and meta-analyses
Computer skills:
MS Office: Word, Excel, PowerPoint, Teams, Outlook
Statistical software: RStudio, JASP, (SPSS, ImageJ)
Microsoft word, excel, PowerPoint
Graphic design: Canva, Adobe Photoshop CS
PROJRCT, ACHIVEMENT, AWARDS
PROJRCT, ACHIVEMENT, AWARDS
Orientation Team Leader, University of Manitoba
Led a small group of 15 freshmen students through activities and materials for preparation, as well as information on various involvement opportunities and procedures.
L I G H T, Founding Member
Public Relations & Communications Director
- Started the non-profit organization with 5 other people to serve the underprivileged children in Dhaka, Bangladesh, through various programming; grew the organization to 50+ members currently.
- Provided a mobile school to homeless children in order to provide them with quality education and instill a love of learning, as well as collaborating with another non-profit to feed the children.
- Raised an overall fund of $5000 from various resources and utilized the funds to either purchase necessary goods or distribute money to people in need.
Young Leader Award 2015, British Council Bangladesh.
- Organized a variety of events to promote the English language, health awareness, and global citizenship to middle-aged school children in Dhaka, Bangladesh.
Timeline
Swedish Food Market & IKEA Food Co-worker.
IKEA
10.2021 - Current
CUSTOMER SERVICE
MacDonalds
04.2019 - 09.2021
University of Manitoba
Bachelor of Science from Major in Psychology; Minor in Biological Science.
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