FLAVIA A. PAVON
Hackensack,NJ
Summary
Versatile Receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Receptionist/Office Services position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist / Quality Assurance Associate/Consumer Affairs
Goya Foods Inc
Jersey City, NJ
01.2019 - 08.2021
- Organized and maintained front area clean and neat, keeping paperwork organized
- Addresses stressful or emergency situations with composure and solution first mind set
- Greeted and welcomed clients and visitors and creating positive first impression
- Worked with Consumer Affairs to resolve Consumers problems and improve operations
- Managed over 80+ calls and emails daily
- Managed quality assurance program including on-site evaluations on products
- Monitored performance and generated reports detailing quality of product and defect rates
- Created and deployed best practices to improve efficiency and reduce defects
- Evaluated components and final products against quality standards and manufacturing specifications
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Created PowerPoint presentations for business development purposes
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Managed multiple tasks and met time-sensitive deadlines
- Resolved consumers problems and complaints
Office Services Assistant
Dassault Falcon Jet
Little Ferry, NJ
03.2004 - 05.2017
- Performed clerical duties, including registering participants and answering specific event inquiries
- Worked with Facilities Manager to resolve Building problems, and improve operations
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance
- Monitored and screened visitors to verify accessibility, issued passes and updated logs
- Answered calls to field inquiries from clients, vendors and other callers seeking information
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- In the event of an Office emergency (fire, natural disaster, unruly person) with the assistance of the Manager and HR Director, shall take immediate action to first ensure the safety of all employees and prevent further disruption or continuing damage
- Responsible for new/upgrade of the company cell phones, call carrier or online account
Education
Administrative Office Support Specialist Program - Microsoft Office
LasComp Institute of It
Hackensack, NJ12.2022
Skills
- Issue Resolution
- Customer Service
- Team Collaboration
- Positive Attitude and Energetic
- Office Supplies and Inventory
- Visitor Monitoring
- Mail Preparation and Sorting
Languages
Spanish
Native or Bilingual
Certification
- CNP - Certified Notary Public
Timeline
Receptionist / Quality Assurance Associate/Consumer Affairs
Goya Foods Inc
01.2019 - 08.2021
Office Services Assistant
Dassault Falcon Jet
03.2004 - 05.2017
Administrative Office Support Specialist Program - Microsoft Office
LasComp Institute of It
Similar Profiles
Jose ValdovinosJose Valdovinos
Forklift Operator/Order Picker at Goya Foods IncForklift Operator/Order Picker at Goya Foods Inc
Lameerah RasheedLameerah Rasheed
Receptionist/Traffic Clerk at Goya Foods IncReceptionist/Traffic Clerk at Goya Foods Inc
Kristian NuñezKristian Nuñez
HR Recruiter at Goya FoodsHR Recruiter at Goya Foods
Olga CruzadoOlga Cruzado
CHURCH ADMINISTRATOR at ST. PAUL'S CHURCHCHURCH ADMINISTRATOR at ST. PAUL'S CHURCH
Jimmy AgudeloJimmy Agudelo
Assembly and Manufacturing at AMT MANUFACTURINGAssembly and Manufacturing at AMT MANUFACTURING