Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Felicidad Bryant

Felicidad Bryant

Tier 2 Tech Support
Virginia Beach,VA

Summary

Qualified Advanced Technical Support Specialist with 16 years of helpdesk and customer service experience. Provides comprehensive satelite, mobile, and live internet television support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows,VISTA, AWS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Smart Accounts Receivable and Payable Clerk with proven expertise in accounting and bookkeeping principles. Proficient in invoicing, payments and collections with sharp eye for detail and accuracy. Knowledgeable about accounts payable and receivable processes and stays updated on relevant laws and regulations. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

22
22
year of professional experience

Work History

Technical Support Specialist II

Dish Network Corp
Remote, VA
11.2021 - 06.2022
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed over 50 customer calls with increase sales by 20%

Accounts Payable/Accounts Receivable Clerk II

Abacus Staffing
Virginia Beach, VA
05.2021 - 11.2021
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Managed electronic payment systems to streamline payment processes and reduce errors by 110%.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.

Education

Bachelor of Science - Nursing

ECPI University
Virginia Beach, VA
06.2025

Bachelor of Arts - Early Childhood Special Education

Virginia Weselyn University
Virginia Beach, VA
03.2020

Associate of Applied Science - Medical Assisting

Medical Careers Institute
Virginia Beach, VA
06.2005

Skills

  • Account Management
  • Troubleshooting and Diagnosing
  • System Provisioning
  • Leading Software Development Teams
  • Performance Optimization
  • Workforce Planning
  • Computer Hardware Knowledge
  • Bookkeeping Operations
  • Investigating Discrepancies
  • Audit Risk Management
  • Client Rapport-Building
  • Tracking and Documentation
  • Supervisor Collaboration
  • Payroll Submission

Languages

English
Native or Bilingual

Timeline

Technical Support Specialist II

Dish Network Corp
11.2021 - 06.2022

Accounts Payable/Accounts Receivable Clerk II

Abacus Staffing
05.2021 - 11.2021

Bachelor of Science - Nursing

ECPI University

Bachelor of Arts - Early Childhood Special Education

Virginia Weselyn University

Associate of Applied Science - Medical Assisting

Medical Careers Institute
Felicidad BryantTier 2 Tech Support