Extensive Loss Prevention background with strong leadership skills desiring a position in management in a team-oriented environment. Focused on safety and asset recovery. Skilled in problem solving and conflict resolution. Efficient and organized surveillance professional with over 15 years in the Loss Prevention Field . Holds high ethical standards and is honest with supervisors and fellow employees at all times.
Overview
17
17
years of professional experience
Work History
Executive Team Leader - Assets Protection
Target
Daly City, CA
12.2021 - Current
Increased apprehensions, and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
Prepared annual budgets with controls to prevent overages.
Developed systems to track and log work issues.
Established positive and effective communication among unit staff and organization leadership
Staffed and hired talent for AP department
Promoted several team members through coaching and development
Worked close with store leaders to implement programs and strategies to protect product to be available for guests to shop
Created relationships with local PD
Thoroughly reviewed count updates and metric based reporting to identify key shrink areas
Implemented investigations based on times of probability through reviewing theft reporting
Managed and developed large team
Identified and investigated internal theft
Interviewed and closed out internal theft cases
Area Asset Protection Investigator
L Brands Inc.
SF / Greater Peninsula, CA
02.2020 - 11.2021
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Patrolled store departments to check for suspicious activities.
Kept patrons and employees safe and from criminal activity.
Checked CCTV for evidence of shoplifting.
Wrote reports outlining activities and results.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with store leadership.
Wrote reports for internal and external crime, burglary or theft.
Established relationships with local law enforcement and mall security
Implemented culture of honesty and open communication with store sales team.
Worked with L brands investigations team to identify several known retail organized crime subjects.
Identify and track major Organized Retail Crime groups
Asset Protection Supervisor
Bloomingdales
Palo Alto, CA
01.2019 - 02.2020
Performed security walks around building to ensure employee and customer safety.
Audited stores on weekly basis to identify deficiencies and identified potential causes.
Analyzed POS data to ensure employee compliance with procedures and investigate suspicious activity.
Processed and logged accurate and detailed incident reports.
Responded to calls in both routine and emergency situations.
Investigated all security and safety violations.
Maintained accurate and detailed logs of all events during each shift.
Maintained surveillance of building and identified all officials and employees before authorizing entrance.
Kept team compliant with security protocols and appearance standards.
Oversaw AP team and managed administrative duties, including scheduling and performance evaluations.
Improved safety awareness by holding monthly meetings as safety chairperson and shared safety opportunities and wins with store leaders.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Asset Protection Specialist
Home Depot
Daly City, CA
11.2013 - 07.2019
Identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring stores physical security, auditing EAS and driving shrink elimination culture in supported tore.
Working close with local Daly City police and investigators
Covering multiple stores within San Mateo
Training new hires and assisting with their development
Closing out ORC related cases at multiple Home Depot locations
Loss Prevention Supervisor
Kohls Department Stores
Colma, CA
03.2008 - 01.2013
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement resulting in numerous resolved cases and apprehensions.
Supervised and developed several Loss Prevention associates into Supervisors and top performers.
Maintained strong relationships with management and local Colma Police.
Trained staff on loss prevention tactics and company procedures.
Installed and maintained covert security equipment.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Loss Prevention Officer
Marshalls
San Francisco, CA
02.2007 - 01.2008
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Driver Technician
California Car Color
San Francisco, CA
03.2000 - 04.2002
Planned most efficient routes for deliveries
Checked orders and routes before setting off on deliveries.
Inspected work truck before and after deliveries.
Maintained detailed mileage and cost records.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
Associate of Arts -
Wallenberg Traditional High School
San Francisco, CA
03.1997
Engineering (Pre-Engineering)
City College of San Francisco
San Francisco, CA
Carpenters Apprenticeship - Carpentry
Asian Neighborhood Design
San Francisco, CA
2002
GED - undefined
John Adams High School
San Francisco, CA
2000
Skills
Easily adjusts and assimilates to new environment's
Extensive CCTV surveillance knowledge
Excellent Report writing skills
Highly skilled in detection and apprehension of internal / external theft
Keeps close attention to detail
Schedule management
Performance assessments
Employee scheduling
Recruiting
Investigation documentation
Team leadership
Proficient in creating and presenting Power Point Presentations