N Faiz

Infrastructure: Microsoft 365 Enterprise, Windows Servers, Linux, Microsoft End Point Management (Intune), Windows, iOS and Android device management, CrowdStrike Falcon, Darktrace (Detect) Immune System, Fortinet FortiGate Firewalls, Defender for Endpoint, Azure AD, Privileged Access Management (PAM), Security Awareness Training, Vulnerability scanning and Patch Management, DNS-Layer Security

• Overseeing the day-to-day operations of IT systems and services, including troubleshooting and resolving technical issues
• Managing and mentoring IT staff, vendors, and service providers
• Developing and maintaining IT policies, procedures, and standards
• Ensuring the security of IT systems and data, including implementing disaster recovery and business continuity plans
• Staying informed about the latest technology trends and recommending new technologies and solutions that can benefit the business
• Building and maintaining relationships with stakeholders, including customers, partners, and vendors
• Collaborating with other departments and teams to identify and meet their IT needs
• Planning, testing and implementing new systems and services as part of continuous service improvement and user experience

Key Achievements:
• Improved IT services efficiency, reduced IT complaints and increased customer satisfaction
• Reduced software licensing costs through negotiations with vendors
• Rolled out an employee cybersecurity awareness program for AOR staff to increase security awareness and phishing attacks
• Improved the overall security posture by deploying sophisticated IT security tools and implementing recommended actions for Microsoft Azure and other security tools
• Implement Azure PIM and Heimdal Privileged Access Management System for AOR staff-managed service partners.
• Improved Azure score, Secure Score and Identity Secure Score by implementing policies and recommended actions.
• Implemented Microsoft Sentinel, Defender policies, configuration and onboarding endpoints, and ATP sensors.
• Implemented Azure Identity Protection, Conditional Access, MFA with authentication strengths, and user policies.

Infrastructure: Microsoft Windows Servers, Azure AD, Defender365, Office365, Microsoft SCCM, Microsoft Intune, Falcon CrowdStrike, Darktrace, Mimecast, ManageEngine Desktop Central, MDM (iOS/Android), Cisco Meraki Wireless Access Points

• Assist IT Manager in maintaining Transdev's IT systems and Services
• Provide technical support to end-users and resolve security-related issues
• Provide technical guidance and training to other members of the IT team and end users
• Incident response and investigations for tickets raised by Transdev's managed security service partner (Kordia SecOps)
• Monitor alerts and resolve alerts in CrowdStrike Falcon and Darktrace Detect
• Deploy OS builds, corporate applications and patches
• Regular OS and 3rd party application patching
• Researching, evaluating and recommending new security technologies and solutions
• Keeping up to date with the latest security trends, threats and vulnerabilities
• Monitoring and analysing security logs to identify potential threats
• Manage, review and update policies in Cisco Umbrella and MimeCast
• Implement a robust patch management system to reduce vulnerabilities in CrowdStrike Falcon's Spotlight
• Firmware updates for Cisco Meraki Access Points on all sites
Key Achievements:
• All-Star Award 2020 (Transdev's outstanding employee recognition program
• Implement patch management solution for all endpoints and reduce reported vulnerabilities in the Falcon Spotlight dashboard from 7000+ to 600
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Documented system configuration, mapping and processes.
• Completed software updates and assessed security patches for optimised computer use.
• Suggested system updates or changes after conducting in-depth technical reviews.
• Optimised networked software and operating systems by applying updates and patches.

Infrastructure: Microsoft Azure AAD and on-prem AD, Exchange Online and on-prem, SCCM, Windows Servers and Windows 10, Office365, Adobe Creative Cloud, KIOSK and FID screens, card printers.

• Oversaw and delivered comprehensive End User Computing (EUC) services and on-site support for prominent clients, including Auckland Airport, Colgate, Sealord, Kelly Tarltons, Kiwi Bank, and NZ Post
• Provided technical IT support to VIP, executive management, and end-users across various areas, including applications, networks, systems, and mobility
• Managed end-of-life assets, applications, and systems effectively while ensuring that incidents and tickets were promptly resolved to meet or exceed SLAs
• Contributed to the continuous improvement of service delivery by updating the knowledge base, documents, and procedures
• Deployed hardware and applications aided with password resets, AD account creations, and internet/network issues
• Expertly rebuilt laptops and desktop computers, configured user profiles, smart mobility devices, network printers, network shares, VPN, and Microsoft Office 365
• Infrastructure: Microsoft Azure AAD and on-prem AD, Exchange Online and on-prem, SCCM, Windows Servers and Windows 10, Office365, Adobe Creative Cloud, KIOSK and FID screens, card printers
Key Achievements:
• BAU support for Windows 10 Modern Desktop project at Auckland Airport, Azure AAD, O365, Exchange Online and on-prem
• Used ticketing systems to manage and process support actions and requests.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections

Infrastructure: VMWare, Amazon AWS, Windows Servers 2008/2012, Linux Red Hat, Boeing LSAPL, Boeing Toolbox Remote, AirNav AirNav 2/3, AirNavX, Windows 7 and Windows 10 OS, SAP.

• Provided systems, application support, and administration for Airplane ground systems and 787-9 maintenance laptops
• Expertly managed Windows Server administration, installed and updated applications and updated manual documentation for Airplane systems
• Conducted ongoing system monitoring, password reset, patch management, and updated technical documentation, processes, and procedures
• Built and installed certificates on B787/777 Maintenance Laptops while updating laptop builds and procedure documents
• Provided comprehensive application support for various systems, including Boeing LSAPL Librarian, Boeing Toolbox Remote, Boeing UMD, and eLOG, as well as Airbus AirNav 2/3 and AirNav X
• Expertly built and supported Inmarsat inflight WI-FI maintenance laptops for aircraft and updated GE, Rolls-Royce, and P&W technical menu applications
• Coordinated with the Service Desk and infrastructure teams for planned maintenance and updates, ensuring the seamless implementation of application updates through the change management process
Key Achievements:
• Successfully established ATR Warehouse hardware and applications setup, including SAP, VPN, Network, and hardware setup
• Led the rollout of the Universal Maintenance Device application for Boeing UMD 787-9 maintenance laptops
• Executed a successful Airbus AirNavX proof of concept and Amazon AWS-based setup
• Managed time efficiently to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.