Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Faith Love

Faith Love

Memphis,TN

Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Work From Home Customer Service Agent

Cox Communications
02.2019 - 02.2022
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Performed independent research to solve complex issues, employing resources
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Documented and updated customer records in Software to record interactions and facilitate follow-up.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Assisted clients with product questions to facilitate online ordering process.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.

Education

Medical Assisting

James Madison High School
Brooklyn, NY
02.2016

Skills

  • Step Instructions
  • Client Relations Skills
  • Special Requests
  • Training Junior Team Members
  • Foreign Currency Exchanges
  • Website Navigation
  • High-Volume Environments
  • Strong Telephone Etiquette
  • Loyalty Programs
  • Hotel Reservations
  • Account Services
  • Call Center Operations
  • Customer Experience Management
  • Business Growth
  • Complementary Products and Services
  • Information Updates
  • Program Promotion
  • Compliance Scorecards
  • Chronic Renal Disease Management
  • Performance Feedback
  • Daily Logs
  • Providing Feedback
  • Operational Efficiency
  • Change Orders
  • Customer Inquiry Management (CIM)
  • Personalization Expertise
  • Organizational Systems
  • Productivity Standards
  • Staff Support
  • Online Instruction
  • Online Chat
  • Cycle Counts
  • Sales Expertise
  • Personnel Training and Development
  • Customer Satisfaction

Languages

English
Full Professional

Timeline

Work From Home Customer Service Agent

Cox Communications
02.2019 - 02.2022

Medical Assisting

James Madison High School
Faith Love