Everett Rogers
Watauga,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Machine Operator/ Internal Auditor
Leggett & Platt
06.2019 - 06.2022
- Performed observations and evaluated supporting documents to supplement audit findings.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Customer Service Retention Specialist
Medco Health Solutions/Express Scripts
10.2008 - 09.2015
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Education
Associate Of Applied Business - Business Administration
University of Southern Illinois
Carbondale, Illinois 05.1986
Skills
- Quality Assurance Controls
- Machining and Production Standards
- Safety Compliance
- Scheduling Flexibility
- Operations Support
- Effective Multitasking
- Customer Retention Strategies
- Complex Product Knowledge
- Issue and Complaint Resolution
- Understanding Customer Needs
- Management Abilities
- Call Center Technology
Accomplishments
- Achieved The branch 5 star rating through effectively helping with Internal Auditing. Certified in L&P 5000 plus 6S production procedures. Maintained most awarded customer comendation letters and phone calls for entire 3:year period .On Jan 3rd 2011 promoted to level 3 supervisor of escalation department.
Timeline
Machine Operator/ Internal Auditor
Leggett & Platt
06.2019 - 06.2022
Customer Service Retention Specialist
Medco Health Solutions/Express Scripts
10.2008 - 09.2015
Associate Of Applied Business - Business Administration
University of Southern Illinois
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