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Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Eva Dugas

Eva Dugas

Account Management
Canterbury
Summary

Resourceful Senior Account Manager with 12+ years of experience determined to increase profits through innovative leadership and outgoing, professional sales techniques. Approachable, honest and tenacious worker willing to work long hours and stay committed to high-quality, efficient and streamlined work. Ready to supervise a team of account managers while handling a large volume of accounts.

Overview
19
19
years of professional experience
Work History

Senior Account Manager

Dish Network
2019-06 - Current
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Liaised between account holders and representatives to resolve issues and maintain satisfaction of the Local Retailer channel.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Created training program for junior level employees to increase sales and customer satisfaction.

Account Manager

Dish Network
2017-09 - Current
  • Manage the Albany Retailer Sales Channel by developing market strategies and marketing tactics that increased the retailer's production and profitability.
  • Identified and developed new sales retailer opportunities who can go to market with new OTT products.
  • Ensure Key Performance Indicators meet or exceed current expectations throughout retailer channel.
  • Onboard, train and develop retailer principals and staff to fully understand and maximize Dish products and services.
  • Team member - Wireless Partners Influencer Program for the East Region.
  • As a member of this program we identify new Wireless Partner opportunities, incentives, go to market concepts and collaborate on a bi-weekly bases with the team.
  • Identified events and new sales opportunities that led the way to achieving the KPI award 3 times.

Store Manager

Sleep Number
2016-05 - 2017-08
  • Managed direct reports while ensuring that they deliver a world class customer experience.
  • Responsible for store operations, recruiting, training and sales functions, ensuring team productivity and accountability while remaining compliant with company policies and team effectiveness.
  • Led the store to 25% Year over Year store sales growth.
  • District leader in NPS and Ownership scores.
  • Drove unit and District KPI's growth through new event participation.
  • Met and exceeded Store sales goals Month over Month.

Regional Sales Manager

Dish Network
2015-02 - 2016-05
  • Managed remote sales staff across the East Coast market who were responsible for meeting and exceeding set sales goals through in store selling at large electronics chain.
  • Lead the sales channel multiple times with MoM sales growth with top performing sales results.
  • Developed and implemented new sales strategies that led to a 25% growth in sales for the territory.
  • Worked with internal and external contacts to improve selling techniques and tactics that were implemented throughout the sales channel.
  • Proactively implemented social media to motivate and coach sales team by setting individual and team goals as well as team challenges.

Account Manager

Dish Network
2009-01 - 2015-02
  • Managed the New England Retailer Sales Channel by developing market strategies and marketing tactics that increased the retailer's production and profitability.
  • Identified events and new sales opportunities that lead the way to having a top retailer win the Retailer of the Year two years in a row.
  • Lead the sales channel in event participation as well as event sales growth year over year.
  • Top performing new point of sale Account Manager.

Field Sales Representative

Dish Network
2007-02 - 2009-01
  • National Account management responsible for sales training, merchandising and sales for multiple large retailers.
  • Facilitated instructor led training, presentations and marketing projects for multiple retailer chains.
  • Coached and trained inbound call center partner on sales tactics and product knowledge.
  • Created sales contests and incentives to grow incremental sales and reach corporate wide sales goals.
  • Managed new hire training and sales support for call center and field sales teams.

Business Development Manager

2004-01 - 2007-01
  • Prospected and developed new business relations with industry specific business assisting them with achieving increased sales and marketing strategies.
  • Developed strategies, tactics and actions necessary to achieve revenue objectives and client satisfaction.
  • Exceeded quarterly sales goals by 25% and had an increase in sales two consecutive years with 25% growth.
Education

BA Theater/Business

Keene State College
- 1985-01
Skills

Coaching

Marketing strategies
Marketing

Merchandising and Retail experience

Presentations
Recruiting
Sales
Selling
Sales support
Sales training

Operations

Customer Relations

Goals and performance

Accomplishments
  • Managed sales representatives who achieved top Dish Cup Monthly awards
  • Multiple winner of Dish Employee of the Month/CPAW Winner
  • Two-time winner of Account Manager for Dish "Retailer of the Year"
  • Dish Business Expeditions
  • Dish Commercial Core team
  • Dish Wireless Core team
Timeline

Senior Account Manager

Dish Network
2019-06 - Current

Account Manager

Dish Network
2017-09 - Current

Store Manager

Sleep Number
2016-05 - 2017-08

Regional Sales Manager

Dish Network
2015-02 - 2016-05

Account Manager

Dish Network
2009-01 - 2015-02

Field Sales Representative

Dish Network
2007-02 - 2009-01

Business Development Manager

2004-01 - 2007-01

BA Theater/Business

Keene State College
- 1985-01