Eva Dugas
Account Management
Canterbury,CT
Summary
Resourceful Senior Account Manager with 12+ years of experience determined to increase profits through innovative leadership and outgoing, professional sales techniques. Approachable, honest and tenacious worker willing to work long hours and stay committed to high-quality, efficient and streamlined work. Ready to supervise a team of account managers while handling a large volume of accounts.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
Dish Network
Englewood , CO
2019.06 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of the Local Retailer channel.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Created training program for junior level employees to increase sales and customer satisfaction.
Account Manager
Dish Network
Englewood , CO
2017.09 - Current
- Manage the Albany Retailer Sales Channel by developing market strategies and marketing tactics that increased the retailer's production and profitability.
- Identified and developed new sales retailer opportunities who can go to market with new OTT products.
- Ensure Key Performance Indicators meet or exceed current expectations throughout retailer channel.
- Onboard, train and develop retailer principals and staff to fully understand and maximize Dish products and services.
- Team member - Wireless Partners Influencer Program for the East Region.
- As a member of this program we identify new Wireless Partner opportunities, incentives, go to market concepts and collaborate on a bi-weekly bases with the team.
- Identified events and new sales opportunities that led the way to achieving the KPI award 3 times.
Store Manager
Sleep Number
Waterford , CT
2016.05 - 2017.08
- Managed direct reports while ensuring that they deliver a world class customer experience.
- Responsible for store operations, recruiting, training and sales functions, ensuring team productivity and accountability while remaining compliant with company policies and team effectiveness.
- Led the store to 25% Year over Year store sales growth.
- District leader in NPS and Ownership scores.
- Drove unit and District KPI's growth through new event participation.
- Met and exceeded Store sales goals Month over Month.
Regional Sales Manager
Dish Network
Englewood , CO
2015.02 - 2016.05
- Managed remote sales staff across the East Coast market who were responsible for meeting and exceeding set sales goals through in store selling at large electronics chain.
- Lead the sales channel multiple times with MoM sales growth with top performing sales results.
- Developed and implemented new sales strategies that led to a 25% growth in sales for the territory.
- Worked with internal and external contacts to improve selling techniques and tactics that were implemented throughout the sales channel.
- Proactively implemented social media to motivate and coach sales team by setting individual and team goals as well as team challenges.
Account Manager
Dish Network
Englewood , CO
2009.01 - 2015.02
- Managed the New England Retailer Sales Channel by developing market strategies and marketing tactics that increased the retailer's production and profitability.
- Identified events and new sales opportunities that lead the way to having a top retailer win the Retailer of the Year two years in a row.
- Lead the sales channel in event participation as well as event sales growth year over year.
- Top performing new point of sale Account Manager.
Field Sales Representative
Dish Network
Englewood , CO
2007.02 - 2009.01
- National Account management responsible for sales training, merchandising and sales for multiple large retailers.
- Facilitated instructor led training, presentations and marketing projects for multiple retailer chains.
- Coached and trained inbound call center partner on sales tactics and product knowledge.
- Created sales contests and incentives to grow incremental sales and reach corporate wide sales goals.
- Managed new hire training and sales support for call center and field sales teams.
Business Development Manager
Mansfield , CT
2004.01 - 2007.01
- Prospected and developed new business relations with industry specific business assisting them with achieving increased sales and marketing strategies.
- Developed strategies, tactics and actions necessary to achieve revenue objectives and client satisfaction.
- Exceeded quarterly sales goals by 25% and had an increase in sales two consecutive years with 25% growth.
Education
BA - Theater/Business
Keene State College
Skills
Coaching
undefinedAccomplishments
- Managed sales representatives who achieved top Dish Cup Monthly awards
- Multiple winner of Dish Employee of the Month/CPAW Winner
- Two-time winner of Account Manager for Dish "Retailer of the Year"
- Dish Business Expeditions
- Dish Commercial Core team
- Dish Wireless Core team
Timeline
Senior Account Manager
Dish Network
2019.06 - Current
Account Manager
Dish Network
2017.09 - Current
Store Manager
Sleep Number
2016.05 - 2017.08
Regional Sales Manager
Dish Network
2015.02 - 2016.05
Account Manager
Dish Network
2009.01 - 2015.02
Field Sales Representative
Dish Network
2007.02 - 2009.01
Business Development Manager
2004.01 - 2007.01
BA - Theater/Business
Keene State College