Summary
Overview
Work History
Education
Skills
Timeline
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Estrellita Hernandez

Long Beach,CA

Summary

Reliable Gas Attendant with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for excellence in customer service.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work History

76 Gas Station

Assistant Manager
Long Beach, CA
02.2021 - Current
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating the POS system with accuracy.
  • Maintained a clean and orderly workstation.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Counted nightly income, categorizing, and sending it to the bank on weekly basis.
  • Promoted special offers and discounts to customers to maximize sales.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Built trustful relationships with customers to encourage return visits.

Mcdonald’s Crew

Cashier Customer Service
Long Beach, CA
07.2018 - 02.2021
  • Stocked shelves to organize aisles in assigned departments.
  • Worked front counter, drive-thru, and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collect payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

David Starr Jordan High School
Long Beach, CA
07.2014 - 07.2018

BBA - Sociology

California State University Of Long Beach
Long Beach, CA
01.2018 - Current

Skills

Cash register balancing

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Timeline

76 Gas Station

Assistant Manager
02.2021 - Current

Mcdonald’s Crew

Cashier Customer Service
07.2018 - 02.2021

BBA - Sociology

California State University Of Long Beach
01.2018 - Current

High School Diploma -

David Starr Jordan High School
07.2014 - 07.2018

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Estrellita Hernandez