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Esmerelda Jimenez-Barrientos
Beaverton,OR
Summary
Proven achiever in retail sales, I rapidly advanced to Sales Floor Lead at Old Navy within 5 months, demonstrating exceptional customer service and problem-solving skills. Expert in money handling and a collaborative team player. I significantly enhanced customer satisfaction and streamlined operations, embodying a fast learner ethos with a results-driven approach. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. As well as, In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Abercrombie & Fitch
12.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Participated in regular training sessions to stay current on new products and retail best practices.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Associate
Hollister.Co
07.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Answered questions about store policies and addressed customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Retail Sales Associate
Gap Inc, Old Navy
09.2019 - 07.2021
- Promoted to Promoted to Sales floor Lead after 5 months of employment
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
Packing Associate
Impact Printing And Graphics
06.2019 - 08.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors
- Kept equipment in optimal working condition through regular maintenance checks as well as prompt reporting of any malfunctions.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
Education
Associate of Applied Science - Dental Hygiene
Portland Community College
Portland, OR05.2026
High School Diploma -
Aloha High School
Beaverton, OR06.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Money Handling
- Multitasker
- Fast Learner
Timeline
Retail Sales Associate
Abercrombie & Fitch
12.2021 - Current
Retail Sales Associate
Hollister.Co
07.2021 - 12.2021
Retail Sales Associate
Gap Inc, Old Navy
09.2019 - 07.2021
Packing Associate
Impact Printing And Graphics
06.2019 - 08.2019
Associate of Applied Science - Dental Hygiene
Portland Community College
High School Diploma -
Aloha High School