Microsoft office
Eslam Elkoushy
Software Scrum master/Business Analyst/Quality Control
Abu Dhabi
Start the road you love and Allah will not let you down.
Eslam Elkoushy
Summary
Dynamic Project Scrum Master and Business Analyst with proven expertise at Abu Dhabi Executive Office, adept at backlog prioritization and stakeholder management. Successfully led Agile transformations, enhancing team productivity and delivering high-quality software solutions. Skilled in both manual and automated testing, fostering collaboration and driving continuous improvement in project outcomes.
Overview
2026
2026
years of professional experience
10
10
years of post-secondary education
15
15
Certificates
3
3
Languages
Work History
Project Scrum Master and Business Analyst
Abu Dhabi Executive Office (Omnix International)
12.2022 - Current
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Worked to provide continuous improvement for product development lifecycle.
- Updated customers and senior leaders on progress and roadblocks.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Managed various IT projects to meet deadlines and customer requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Surveyed clients to ascertain requirements and expectations for product.
Business Analyst/Quality Assurance Engineer
Capgemini In Client Side (Abu Dhabi Executive Office)
5 2021 - 11.2022
- Defining configuration specifications and business analysis requirements
- Help design, document and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to product team
- Define, document and obtain approval for Test Strategy and Approach, including objectives, overall phasing and testing methodology and standards
- Adherence to testing standards, guidelines, and testing methodology as specified in testing approach
- Ownership of overall product quality and testing resources
- Ownership of manual and automated test cases
- Define and track test metrics, including code coverage, quality, and performance
- Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components
- Ensure highest level of quality performed by test team remains strong
- Set and agree test tool strategy, leveraging automation tools
- Establish testing tools and standards
- Manage external vendors and resources for testing while maintaining highest quality
- Manage and report on Defect management
- Planned, designed and performed manual and functional project testing and reported defects
- Contributed to project plans by providing time-scale estimates
- Provided technical advice to improve quality of engineering practices
Business Analyst/Software Quality Assurance Engineer
Zarcony working remotely
12.2020 - 06.2021
- Review and analyze system specifications
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Collaborate with QA Engineers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout software development lifecycle -Designing and developing test automation scripts.
- Using test automation guidelines.
- Researching issues in software through testing.
- Collaborating with QA Analysts and Software Developers to develop solutions.
Business Analyst/Software Quality Assurance Engineer
700apps
11.2019 - 11.2020
- Attend and collaborate in all stand ups, planning and design sessions
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Understand functionality of Scrum team specific test cases and End to End test cases.
- Work with upstream and downstream application teams to execute E2E test cases
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Lead and provide appropriate knowledge transfer to offshore testers to assist in efforts
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Own and manage automated scripts
- Work with automation team to automate and maintain test cases
- Execute System and Regression Testing
- Collect, review and validate test data
- Report and track defects to closure
- Contribute to continual improvements
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Track quality assurance metrics, like defect densities and open defect counts
Business Analyst/Quality Control Engineer
Ministry of Defense and Language Institute
09.2018 - 10.2019
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Provided technical support for troubleshooting analytics and reporting issues.
- Optimized workflow by training personnel on best practices in quality control techniques and documentation procedures.
- Enhanced product quality by designing and implementing comprehensive quality control procedures.
Software Quality Control Engineer Intern
Software Quality Cart
01.2018 - 06.2018
- Coordinated cross-functional teams during end-to-end testing phases, ensuring comprehensive coverage.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Enhanced product reliability through thorough functional, regression, and performance testing.
- Customized testing environments to replicate various user conditions, improving test accuracy.
- Implemented defect tracking system that streamlined bug resolution process.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Reduced critical bugs in production with comprehensive system and acceptance testing.
Business Analyst Intern
Route Software Company
01.2017 - 12.2017
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
- Collaborated on readiness and acceptance tests and verified programming changes made met client's needs.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
Education
Bachelor of Engineering - Communications & Computer (CCE)
10.2012 - 05.2021
- The degree attested from United Arab Emirates government.
- The degree attested from World Education Service (WES approved)
MBA - IT Management
01.2024 - Current
High School Diploma -
10.2009 - 2012.06
With a 2-year cumulative grade equivalent to 96.5%.
Skills
Software
Eclipse
Pega
Visio
UIpath
Visual Studio Code
Jira
Microsoft Azure
Power BI
Figma
Microsoft Azure devops
Accomplishments
- Collaborated with team of 700apps in the development of Customs application with Saudi Arabia Government.
- Collaborated with team of Zarcony in the development of Waqfy application for General Authority of awqaf Saudi Arabia.
- Collaborated with team of ADEO in the development of Executive council affairs system (Pega application).
- Collaborated with team of ADEO in the development of Correspondence system (Pega application).
- Designed a workflow solution for ADEO, resulting in saving hundreds of employee working hours.
Affiliations
- Member of the Egyptian Syndicate of Engineers
- Member of Project Management Institute
- Member of International institute of business analysis
Certification
Pega Certified System Architect (CSA)
Interests
Learning new skill
Software Development in Testing
Automation Testing
DevOps
Robotic process automation
Quality Assurance
Project Management
Business Analysis
Timeline
Professional Scrum Product Owner™ I (PSPO I)
11-2024
Jaipur National University - MBA, IT Management
01.2024 - Current
Certified Pega Business Architect (PBA)
01-2024
Certified Business Analysis Professional (CBAP)
11-2023
PMI Agile Certified Practitioner (PMI-ACP)®
09-2023
IIBA Entry Certificate in Business Analysis™
05-2023
PMI Professional in Business Analysis (PMI-PBA)®
04-2023
Project Management Professional®
01-2023
Project Scrum Master and Business Analyst - Abu Dhabi Executive Office (Omnix International)
12.2022 - Current
Professional Scrum Master™ II (PSM II)
12-2022
ISTQB® Certified Tester Advanced Level - Test Manager
02-2022
ISTQB® Certified Tester Foundation Level – Mobile Application Testing
12-2021
Professional Scrum Master™ I (PSM I)
11-2021
ISTQB® Certified Tester - Agile Tester (CTFL-AT)
02-2021
Certified Tester Foundation Level (CTFL) - ISTQB® - International Software Testing
01-2021
Business Analyst/Software Quality Assurance Engineer - Zarcony working remotely
12.2020 - 06.2021
Pega Certified Senior System Architect (CSSA)
04-2020
Pega Certified System Architect (CSA)
02-2020
Business Analyst/Software Quality Assurance Engineer - 700apps
11.2019 - 11.2020
Business Analyst/Quality Control Engineer - Ministry of Defense and Language Institute
09.2018 - 10.2019
Software Quality Control Engineer Intern - Software Quality Cart
01.2018 - 06.2018
Business Analyst Intern - Route Software Company
01.2017 - 12.2017
Cairo University Faculty of Engineering - Bachelor of Engineering, Communications & Computer (CCE)
10.2012 - 05.2021
ABS Language School - High School Diploma,
10.2009 - 2012.06
Business Analyst/Quality Assurance Engineer - Capgemini In Client Side (Abu Dhabi Executive Office)
5 2021 - 11.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Advanced
English
Upper intermediate
Deutsch
Elementary
Honors and Awards
- System Architect Badge
- Senior System Architect Badge
- Low-Code App Builder Extended
- Low-Code App Builder
- Pega User Experience (UX) Essentials
- Business Architect Badge
- Silver Badge Hacker Rank Problem Solving
- Silver Badge Hacker Rank C Programming
- Silver Badge Hacker Rank JAVA Programming
Courses and Training
- Plan the Project as a Business Analyst - IIBA Endorsed
- Conduct a Strategy Analysis using Business Analysis
- The practical training for product owners
- Agile Fundamentals: Including Scrum & Kanban
- The Ultimate Agile Scrum Master Certification Training
- Google AI Essentials
- Digital transformation University of Virginia
- Identify & Define the Problem with Business Analysis
- Product Owner Fundamentals - IIBA Endorsed
- PMI Risk Management Professional (PMI-RMP)®
- PMI Agile Certified Practitioner (PMI-ACP)®
- PMI Professional in Business Analysis (PMI-PBA)®
- Project Management Professional
- (RPA) Robotic process Automation UIpath tool (UIpath Academy)
- Certified ISTQB® Test Manager Advanced Level Exam Training (CTAL-TM)
- Business Analysis Masterclass(Udemy)
Business Analysis Fundamentals- Understand the term "Business Analysis'", (SDLC), Requirement Gathering- simulation of requirement gathering
- Test Automation from zero to hero (Test Automation University)(Certified)
Framework Design from scratch ( TestNG, PageObject, Maven, Jenkins, Excel , Datadriven, Cucumber, html reports)
- The Complete 2020 Software Testing Bootcamp (Certified Udemy)]
ISTQB Foundation Syllabus - Black & White Box Techniques - Static Testing & Dynamic Testing
- ISTQB Master Class (Sprints Company Certified)
ISTQB Foundation level: -Fundamentals of testing - Static Testing - Test Techniques.
ISTQB Foundation Level Agile Extension
- The Complete 2020 Pega BPM Bootcamp
- Full stack Diploma (7-month diploma )
Front End Part
HTML5-CSS3-SASS-Bootstrap 4-JavaScript-Regular expressions-jQuery-angular 9
Back End Part
Java - OOP - Agile- Scrum- Software Dev. Process
- DevOps Booster (Sprints Company Wuzzaf Partner) (Running)
Introduction to DevOps - Linux - Intro to cloud - Version Control - Docker - Jenkins - Microservices - Agile Testing Methods
Honors and Awards
- System Architect Badge
- Senior System Architect Badge
- Low-Code App Builder Extended
- Low-Code App Builder
- Pega User Experience (UX) Essentials
- Business Architect Badge
- Silver Badge Hacker Rank Problem Solving
- Silver Badge Hacker Rank C Programming
- Silver Badge Hacker Rank JAVA Programming