Erin Navarro
San Jose,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Bassett Furniture
09.2020 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
System Support
City Of Santa Clara - Silicon Valley Power
04.2018 - 07.2018
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Performed troubleshooting and maintenance of existing network systems.
- Maintained computer systems, installed, and upgraded new systems.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
Technology Aide
City Of Santa Clara - Public Library
10.2017 - 04.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science - Microbiology
Arizona State University
Tempe, Az2017
Associate of Applied Science - Microbiology
Chandler-Gilbert Community College
Chandler05.2012
High School Diploma -
Queen Creek High School
Queen Creek, AZ2007
Skills
- Set Organizational Policies
- Customer Service
- Database Administration
- Customer Relations
- Credit and Collections
- Mail Handling
- Project Management
- Order Supplies
- Policy and Procedure Modification
- Written Communication
Timeline
Office Manager
Bassett Furniture
09.2020 - Current
System Support
City Of Santa Clara - Silicon Valley Power
04.2018 - 07.2018
Technology Aide
City Of Santa Clara - Public Library
10.2017 - 04.2018
Bachelor of Science - Microbiology
Arizona State University
Associate of Applied Science - Microbiology
Chandler-Gilbert Community College
High School Diploma -
Queen Creek High School
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