Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
Hi, I’m

Erin Scherfner

Senior Operations Management
Hazel Park,MI
Erin Scherfner

Summary

Operations swiss army knife in the tech startup space, with a special interest in wearing multiple hats around Data, Product and People. Thrives in a fast-paced environment and enjoys being the wrangler of chaos, like a true Myers Briggs INFP (Mediator). Appreciates challenges of all sizes with no project appearing too big or too small. Over communicator, collaborator and teller of Dad jokes.

Overview

13
years of professional experience
3
years of post-secondary education
2
Languages

Work History

Volley
Toronto, ON

Chief of Staff
08.2022 - Current

Job overview

  • Drove implementation and education of Retool and Clay.Run software to automate Sales and Revenue Operations
  • Spearheaded new DEI initiatives such as hosting personal development sessions and implementing Gatheround, Kona and Intros.AI
  • In collaboration with CXOs Executive team, and Directors developed full-cycle hiring for all roles; Entry-Level to Executive through Workable, LinkedIn Recruiter and Greenhouse, that grew the team by 30% in 2022
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions
  • Completed bi-weekly payroll for 45+ employees
  • Managed 5 employees with continuous coaching and mentoring

CultureCo LLC
Detroit, MI

Founder
02.2018 - Current

Job overview

  • Delivers consulting to Seed - Series B+ startups on developing HR and People-related processes that improve attrition rates, NPS scores, and process implementation
  • Assisted in lowering attrition from 8% to 2% at 200+ person startup in 2022 through leadership coaching, software applications, company wide culture camps, and instituting People Ops office hours
  • Makes recommendations on culture and HR-related software and tools that are easily adopted into existing tech stacks to improve employee and data insight experience
  • Establishes, optimizes and enforces business policies to maintain consistency across industry operations
  • Cultivates forward-thinking, inclusive and performance-driven company culture to lead industry innovations

Launch House
Los Angeles, CA

Business & People Operations Manager
08.2021 - 08.2022

Job overview

  • Curated and implemented process and product improvement plans collaboratively with stakeholders to recruit and retain community members resulting in $800k ARR and membership base of 600+ top innovators and builders
  • Led design, build and launch of complex application system that retained info in stages to improve outreach efforts to warm leads increasing completion by 36%
  • Project managed development of HR procedures regarding reporting, investigating, and resolving internal and external conflicts in swift and impartial manners in conjunction with HR executives at Uber
  • Delivered product requirement research, developer management, quality assurance and product testing for internal and external tooling to assist in regular maintenance of day-to-day operations
  • Identified process inefficiencies through gap analysis and outlined sensible solutions
  • Executed analysis of risks and identified risk mitigation strategies

Golden
San Francisco, CA

Data Operations Manager
04.2020 - 08.2021

Job overview

  • Developed and implemented process, hiring and product improvement plans to enrich 10,000 companies in 90 days for BCG, meeting contractual obligations ahead of schedule for $250k ARR sale
  • Project managed development of real-time dashboard alongside engineering, to inform executive team of individual researcher performance, quantify management’s coaching abilities, overall team performance, and demand estimation for additional resources
  • Responsible for recruiting and training researchers, editors, and data analysts to satisfy client demands and strategic data acquisition initiatives
  • Achieved 100% employee retention from 2020-2021 and saw 20% growth for total of 20 direct reports
  • Operated and oversaw $50,000/month budget and leveraged underspend to reward research team of 20 for dedication with regularity through gifting and monetary bonuses agreed upon with CEO and Head of People and Operations.

Combat Medic, Army
Niantic, CT

Combat Medic
03.2017 - 08.2019

Job overview

  • Served in U.S Army until receiving medical discharge for physical illness in 2019
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios

Oxford Ambulance Association
Oxford, CT

Advanced EMT
07.2016 - 04.2017

Job overview

  • Provided medical aid such as CPR, AED, ventilation and controlled bleeding to stabilize patient conditions
  • Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment
  • Implemented emergency airway management and heart monitoring at scenes and during transport

Ovanessian Treatment Center
Newtown, CT

Operations Manager
06.2014 - 08.2016

Job overview

  • Oversaw accounting, budgeting and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Managed over 50 patients per day, while conducting drug screening and billing procedures

Education

Eastern Michigan University
Ypsilanti, MI

Bachelor of Arts from Business Administration, Finance
08.2018 - 06.2021

University Overview

Skills

Critical Thinking

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Software

Zapier

ClickUp

Asana

G-Suite

Notion

Linear

Slack

Gusto

Rippling

Workable

Greenhouse

Retool

RetoolDB

Airtable

Loom

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Chief of Staff
Volley
08.2022 - Current
Business & People Operations Manager
Launch House
08.2021 - 08.2022
Data Operations Manager
Golden
04.2020 - 08.2021
Eastern Michigan University
Bachelor of Arts from Business Administration, Finance
08.2018 - 06.2021
Founder
CultureCo LLC
02.2018 - Current
Combat Medic
Combat Medic, Army
03.2017 - 08.2019
Advanced EMT
Oxford Ambulance Association
07.2016 - 04.2017
Operations Manager
Ovanessian Treatment Center
06.2014 - 08.2016

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Erin ScherfnerSenior Operations Management