Summary

Overview

Work History

Education

Skills

Timeline

Emmanuel Ajiboye

Somerset,NJ

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

years of professional experience

Work History

IT Service & Support Specialist

Nokia

01.2021 - Current

Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multipoint topologies
Assisted with escalated hardware and software issue related to LAN/WAN
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Conducted weekly Tape backup for server storage
Oversee 100% of the requests, incidents and problems
Manages and coordinates urgent and complicated support issues for end users
Provide remote support to end user across all Nokia location nationwide using programs like LogMeIn and Quick Assist.

IT Service Desk Specialist

Seton Hall University

01.2020 - 12.2020

Provided On-Site support for Faculty on setting up and troubleshooting HyFlex learning on Microsoft Teams
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Use of Active Directory for account management and overall network security
Assist with management of IT resources including workstations, laptops, projectors and their inventory
Created a new request and modify user’s information through Service Now (SNOW) tracking ticket system.
Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

IT Infrastructure Specialist

Fiskars

05.2019 - 02.2020

Manage Fiskars IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
Execute, manage and lead office 365 migrations for Microsoft external clients 10-100 users
Troubleshoot and customize Office 365 applications including Word, Excel, One Note, Skype for business, Outlook, Yammer, PowerPoint and Microsoft Access.
Supported Windows 7/10, 100 desktops, 100 users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc
Follow corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
Establishes and maintains network users, user environment, directories and structure, rights, network printing and security

Data Analyst

Drew Marine

01.2018 - 05.2018

Perform data analysis, reporting, and requires exceptional attention to detail, accuracy and consistency of data stored in databases through analysis, data entry, writing, clear documentation and problem resolution
Provide front-line support to the Data Management team
Foster relationships between Data Management and other teams within the business including Sales Executives, Sales Administrators, Customer Services and their Supervisors, Marketing and Supply Chain
Regularly operate tools to enable the business to become more proactive with Data Management functions, such as reconciling data between disparate systems
Maintain regular update logs, highlighting any anomalies to the Manager
Used advanced Microsoft Excel to create pivot tables, used VLOOKUP and other Excel functions.

Tier 2 Technical Support

Verizon Wireless

04.2016 - 01.2018

Assisted in translating business requirements into technical specifications
Provided remote desktop support through a centralized server
Manages network tuning, performances and designs strategies and makes recommendations to improve network performances
Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health
Perform network diagnostics to re-mediate detected/reported network incidents
Manage incidents and network performances within SLA’s, OLA’s and KPI’s
Educating customers on new and older products and assisted with determining which mobile device best fits their needs
95% of my calls was resolved within 20 minutes without being escalated to the next tier
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
Excel in asking probing questions and researching, analyzing and rectifying problems.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Delivered Tier-3 support and SME input to internal and external customers.
Explained technical information in clear terms to promote better understanding for non-technical users.
Updated and maintained current customer support database.