Emma Donaldson

The main focus of my role at Capital Club is to deliver a complete experience to members and their guests in the clubs Food and Beverage venues while maintaining high grooming standards. This is done by engaging with them to find out information in order to tailor the experience to them and by connecting them with likeminded members all while delivering the service journey.

In order to be prepared for a day in the club I research the members who will be in attendance prior to their arrival and also update my knowledge on any club events that I can promote and encourage members to attend. While the members are utilizing the clubs facilities I start conversations with them to get to know them better and find out how we can improve there experience. A part of my role is also to facilitate meetings between members, connecting people with similar interests. Any feedback collected is then recorded in a log on a daily basis.

My role also consists of assisting with the service in the Food and Beverage venues. From presenting the menus using enticing words and making recommendations, upselling certain products based on the members preferences to offer a intuitive service, through to placing the orders with the kitchen and serving them once they are ready.

Working at Emirates has provided me with endless opportunities to meet and work with people from over 120 nationalities, which has helped me advance my skills and rapidly advance to business class cabin crew. Working as cabin crew has taught me to maintain a positive attitude and has helped me build confidence and maturity in the workplace, while maintaining a conscientious work ethic to provide an exceptional customer service. As the job can be physically demanding, it helped me build resilience and a determination to continually perform well. My Job roles included but were not limited to the following:

• Conducting a variety of cabin crew functions while ensuring the safety of customers and the aircraft.

• Participating in regular training exercises to ensure top level competency.

• Delivering a world class service and engaging with customers.

• Providing first aid in emergency medical situations.

Tareen Logistic Support DMCC is a U.S military and NATO logistics contractor based in Dubai, U.A.E. During my time at Tareen Logistic Support I directly reported to the CEO and company Director. As an executive assistant I was tasked with being the primary point of contact on all matters pertaining to the office of the CEO. While working as an executive assistant I was able to improve my organizational and administrative skills. Thus, improving my ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills to maintain a realistic balance amongst multiple priorities. My role consisted of me working independently on projects, from conception to completion, and to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

• While working at The ScotCall Group my role involved managing multiple accounts relating to different customers and clients.
• While working here I learnt how to negotiate payments and settlements, using my initiative making the most of every call to get me closer to my monthly target.
• My Job roles included but were not limited to the following:.
• Complying with the Data Protection Act when contacting customers and clients.
• Liaising with customers and clients daily.
• Negotiating the agreement of payments and settlements on various accounts.
• Working to targets.
• Use of initiative when on a call to close an account.