Summary
Overview
Work History
Education
Skills
Timeline
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EMILY FERIA

EMILY FERIA

Guest Services
Chino,CA

Summary

Detail-oriented Guest Services Associate with 4+ years of experience in customer service and food service. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support. Continuously providing excellent service to the customer. Focused on producing high-quality results and achieving optimal customer satisfaction.


Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Guest Services Associate

TopGolf
Ontario, CA
02.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Gave information about area attractions and provided directions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Utilize game and bay assignment systems so Guests are quickly able to begin their games

Barista Trainer

Starbucks
Chino Hills, CA
05.2021 - 03.2022
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handled cash and processed payments accurately to avoid errors.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Front of House Trainer

Chick-fil-A
Chino Hills, CA
09.2020 - 05.2021
  • Adhere to all safety policies and health regulations
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Personal Assistant to the Broker

PacWest Reality
Rancho Cucamonga, CA
08.2017 - 09.2019
  • Marketing
  • assembled postcards, mailing letters, designing flyers
  • Clerical-filing documents, researching properties, taking phone calls etc
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

High School Diploma -

Western Christian PSP
West Covina, CA
09.2016 - 06.2020

Communications

Riverside City College
Riverside, CA
08.2020 - Current

Skills

    Exceptional customer service

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Timeline

Guest Services Associate

TopGolf
02.2022 - Current

Barista Trainer

Starbucks
05.2021 - 03.2022

Front of House Trainer

Chick-fil-A
09.2020 - 05.2021

Communications

Riverside City College
08.2020 - Current

Personal Assistant to the Broker

PacWest Reality
08.2017 - 09.2019

High School Diploma -

Western Christian PSP
09.2016 - 06.2020

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EMILY FERIAGuest Services