Elizabeth Nicholson
Bristol,CT
Summary
Accomplished and goal-driven Senior Manager offering more than 20 years extensive experience with managing large teams and tactical business leadership. Achieve optimal results with competent planning, organization, and solutions-oriented approaches while driving business growth. Analytic thinker who is able to inspire and cultivate productive working relationships with employees.
Overview
20
20
years of professional experience
Work History
Senior Manager; Data and Analytics
Evernorth
Bloomfield, CT
08.2015 - Current
- Managerial Leader, effective communicator and decision maker for high volume Operations team.
- Over see reporting and operations to executive leadership.
- Manages team of 4 Managers and 14 individual contributors.
- Primary functions include level 1 and level 2 Production Support teams for 9 reporting applications.
- Deep dive analysis on ServiceNow tickets from stakeholders; clients and brokers.
- Drive upstream data quality issues to resolution.
- Evaluated hiring, firing and promotions requests.
- Effectively manage, track, prioritize/escalate work according to business impact and need.
- Take on new work thru current efficiencies and automation opportunities.
- Act as expert resource by providing internal and external constituents with clear, concrete and concise information to support informed decisions.
- Writes stakeholder communications impacting data or reporting applications.
- Ensure business and system controls are in place to monitor ongoing compliance and expected outcomes.
Informatics Senior Specialist
Cigna
Bloomfield, CT
04.2011 - 08.2015
- Responsible for managing day to day infrastructure of multiple reporting applications.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline.
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
Informatics Specialist
Cigna
Bloomfield, CT
06.2005 - 04.2011
- Worked closely with subject matter experts to develop solutions and improvements for reporting systems.
- Lead analyst on financial reporting system.
- Managed and supported reporting help desk.
- Wrote Business Requirement Documents for project impacts, new development, system enhancements and break/fix work.
Education
High School Diploma -
Manchester High School
Manchester, CTSkills
- Troubleshooting and problem resolution
- Data Analysis
- Toad SQL Experience
- Production Operations support services
- Reporting oversight and support
- Advanced Excel and Access
- Cognos Experience
- JIRA and ServiceNow experience
- Cross-functional collaboration
- Staff Management
- Documentation and reporting
Timeline
Senior Manager; Data and Analytics
Evernorth
08.2015 - Current
Informatics Senior Specialist
Cigna
04.2011 - 08.2015
Informatics Specialist
Cigna
06.2005 - 04.2011
High School Diploma -
Manchester High School
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