Eliza Little
Eagle Mountain,UT
Summary
Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive and business audiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Portfolio Manager
Sympo Inc
01.2021 - Current
- Identifying and clarifying business objectives
- Managing budget and resources for 114 projects
- Developed rebalancing strategies to minimize risk exposures
- Utilizing training background to create internal training materials
Sr. Product Trainer
Quick Base Inc
10.2017 - 09.2021
- Scheduled and taught in class and online courses to increase learning opportunities, for audiences of 5-250
- Eliminated process gaps by implementing new methods of standardized training.
- Assessed student needs to develop effective training plans.
- Worked with LMS tools, including Skilljar
- Improved overall NPS% on personal trainings from 60% to 90%
Social Media Community Manager
Quick Base Inc
11.2013 - 10.2017
- Leveraged strategic partnerships & developed key customer relationships
- Responsible for selecting and migrating off the Intuit Community platform onto a new platform during divestiture while in the Community Manager role
- Increased customer engagement through social media.
Senior Customer Care Representative
Quick Base Inc
04.2010 - 11.2013
- Worked with the Customer Care Manager to Established Content for and launch the onboarding organization
- Improved Personal Care Case Transactional Net Promoter Score by 68%, agent satisfaction by 45% & Quick Base “Cares” score by 54%
- Triage of product issues to escalate to Product
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Quick Base Inc
07.2008 - 04.2010
- Qualify clients from small, mid-market and enterprise businesses
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Associate of Arts -
Palomar College
San Marcos, CA06.2003
Skills
- Resource Allocation
- Employee Training Oversight
- Customer Experience
- Proactive and Focused
- Prioritizing and Planning
- Agile Principles
- Effective Customer Communication
- Adaptable to Changing Conditions
Accomplishments
- Revamped internal employee product training creating the most prepared classes of employees in the history of the product
- Developed an Onboarding Program, trained reps how to deliver Onboarding webinars and coached them during the rollout of the program which is still a key part of the sales process
- Selected a new Community Platform and oversaw migration from the Intuit platform to the new platform
- Fostered growth on new platform encouraging heroes and gamification.
Certification
Train the Trainer Program - Association for Talent Development (ATD) Issued
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Project Portfolio Manager
Sympo Inc
01.2021 - Current
Sr. Product Trainer
Quick Base Inc
10.2017 - 09.2021
Social Media Community Manager
Quick Base Inc
11.2013 - 10.2017
Senior Customer Care Representative
Quick Base Inc
04.2010 - 11.2013
Sales Representative
Quick Base Inc
07.2008 - 04.2010
Associate of Arts -
Palomar College
Train the Trainer Program - Association for Talent Development (ATD) Issued
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