Ekta Singh

• Creating an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
• Oversee solution architecture, engineering, implementation, and maintenance of digital platforms.
• Manage a team of developers and QA, work closely with product managers, business analysts, and other stakeholders to ensure that software development projects are completed on time and within budget.
• Provide leadership and guidance to the development team, ensuring that they are meeting their goals and objectives.
• Establish and enforce development standards and best practices, facilitate design patterns which support reuse, test driven development, and simplification of software packages within the organization with emphasis on documentation.
• Work closely with other departments to ensure that the applications meet the needs of the business and contribute to the overall success of the organization.
• Provide technical guidance and support to the development team, ensuring that they are staying up to date with the latest technologies and trends in software development.
• Manage the software development lifecycle, from planning and design to implementation and maintenance.
• Develop and maintain relationships with vendors and other external partners as needed.
• Prepare and present reports on application development activities to executive leadership.

• Drive and help to execute Strategy by understanding the best mix of technologies and platforms
• Manage and oversee the implementation of all operational and business support systems across the group (multiple OPCO’s approx14)
• Drive digital innovation and serve as a cross-functional change agent across the organization
• Set and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital ones
• Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down
• Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
• Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources
• Lead software development and delivery teams on applications and applied principles of agile methodologies to keep projects on track
• Map digital capabilities to strategic priorities
• Create a prioritized agenda and roadmap, communicate the digital transformation agenda and priorities to all key stakeholders
• Manage and plan budget in line with technology
• Monitor and control OPEX and CAPEX budget
• Oversee Operations that are too diverse and classify them into one area of management and formulate policies
• Introduced new methods, practices and systems to reduce turnaround time.
• Identified trends and assessed opportunities to improve processes and execution.
• Providing leadership on Project delivery
• Established and implemented departmental policies, goals and objectives.
• Assist EXCO team in selecting the right vendor for outsourced functions
• Key contributor and decision maker to IT Projects above $500,000 USD.

• Manage and drive all Billing initiatives across 14 Operating companies
• Implementing various country specific payment models that enabled
• Customers to pay at their own convenience
• Leading discussions with payment aggregators and payment gateway organizations for implementation.
• Ensure Sprint Review and Retrospective sessions are being conducted for every Sprint
• Leading teams to understand and move towards Agile delivery
• Build strategies with Products and other teams for avoiding issues during collections and bad debts
• Ensure information regarding contracts, invoices, payments data is available to all cross functional teams for reporting
• Key Active Projects Implemented:

Oracle BRM – Billing Implementation

Microsoft Dynamics – F&O Module

Salesforce – Product Re-Modelling

• Leading Agile and SaaS project implementations such as “PayAsYouGo” models and “TopUp on demand”
• Leading Integration projects for automating provisioning for FTTH (Fibre to the Home) and LTE networks across all OPCO’s
• Leading APP Development project for Retail OPCO’s across Africa (Payment Integration to multiple Payment gateways)
• Vendor Management: Manage Key suppliers of BSS / OSS Group IT systems and contracts by working with Procurement teams
• E-Commerce – B2C End to End LTE and GPON FTTH Ordering and automated activation
• Go to Market Product Planning - Ensure end to end project delivery of products (e.g., Connectivity, LTE, GPON) across the Liquid Group-
• As an, Coached development teams through agile transitions by developing a full understanding of the Scrum framework and adoption of tools such as JIRA and Confluence
• Worked with senior leadership on understanding and embracing the aspects of agile software development that help them achieve their goals without creating churn on development teams
• Involved in setting up IT Demand and Release Management by transitioning from Waterfall to Agile Release Management process
• Led the adoption of tools, artifacts, and ceremonies to promote a better investment in team productivity, communication, and autonomy
• Conducted daily stand-ups and organizes development groups around Agile Sprints to ensure they keep up with and respond to customer demands/issues.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

• Design MTN Business & Group’s products (Connectivity and GSM)
• Ensure Product Catalogue Project rollout
• Conduct awareness workshops
• Consult on Siebel CRM Implementation Siebel CRM Functional SME
• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes

• Analyze business requirements
• Participate in workshops/discussions with Business users and prepare business requirement document
• Review Business requirements docs and provide feedback to business user based on Industry Experience
• Work with different Business Users to clarify issues/questions
• Work with business users to finalize /sign-off business requirements
• Develop functional specification documents based on the business analysis
• Review functional specs & help developers to clarify requirements
• Help developers to resolve issues during development and UAT
• Assist the functional process owners
• Perform a gap analysis between standard applications and current business process
• Propose application or process design
• Facilitate requirements sessions, refine requirements and confirm clarity
• Interacting with functional team and process lead
• Used business knowledge to communicate functionality/features to functional team and translate functional requirements to technical teams
• Update test case scenarios in UAT (User Acceptance Test) script documents
• Coordinate and drive design reviews and approval with QA & functional teams
• Coordinate with module leads and development team during development for design clarifications
• Support validation testing processes
• Responsible for executing UAT test scripts
• Validate and classify change requests prior to technical triage
• Design processes for implementing requirements in Siebel – using MS Visio
• Prepare Interface documents for different interfaces required
• Responsible for Sales Configurator Project which involved end to order management processes in Siebel CRM and integration to other BSS tools
• Liaise with all business units affected by the implementation.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
• Identified process inefficiencies through gap analysis and outlined sensible solutions

• Develop detailed understanding of Oracle Applications 11i Order Management processes
• Develop process Diagrams related of Order Management Activities using Microsoft VISIO
• Train and provide development teams the functional understanding of the Order to cash processes in Oracle Applications 11i as used by CISCO
• Define an exhaustive set of use cases for the order management process
• Assist the testing team in defining test cases
• Outline and document user expectation from the systems being developed
• Implement Order Management tools for Cisco Systems.