Edrick L. Shelby
Humble,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels by assessing needs and addressing concerns. Strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies as well as building strong and efficient teams. An exceptional, collaborative and strategic leader with robust background in customer / client relationship management.
Overview
23
23
years of professional experience
Work History
Ads Growth Advisor / Account Manager
EBay Inc
Austin , TX
03.2022 - Current
- Manage quarterly book of business of over 450 priority seller accounts while Providing outstanding personalized partnerships with strategic sets of eBay sellers.
- Understand Seller priorities and business goals and identify key improvement areas through our Seller Health checklist
- Increase eBay revenue by assisting sellers in Optimizing inventory and increase sales by utilizing eCommerce standard methodologies and internal promotional tools.
- Offer single point of contact support to strategic sellers including technical issues, billing, GSP inquiries, standards and policy related questions
- Responsible for managing relationships with eBay Category managers, sales leads, and other strategic internal customers.”
Independent Broker, Life & Final Expense Agent
Full Circle Financial Solutions
Houston, TX
02.2021 - Current
- Currently maintaining 75% referral based clientele through proven systems and methods
- Recruited and developed current team of 5 independent agents under hierarchy
- Capitalized on customer up-sell opportunities on business 6 months or older. Resulting in 20% increased revenues.
- Identified potential investment opportunities for clients by reviewing stock and bond reports.
- Boosted financial service sales by using cross-selling techniques.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Senior Supervising Agent
American Income Life Insurance Company
Houston, TX
06.2019 - 02.2021
- Led team of sales representatives, coordinated activities that provided coaching as well as motivation to ensure achievement of weekly business goals
- Used effective recruiting methods in order to attract new agents and provide training, supervision and assistance
- Consistently maintained client retention rate of 79% or higher on individual business accounts and 85% or higher on hierarchical business accounts.
General Manager / Multi Unit Manager
McAlister’s Deli,
Houston, TX
06.2011 - 01.2019
- Worked in dual position capacity during tenure: General Store Manager and Training Manager for ten (10) store franchise Texas
- Assisted in three store remodels with building, staff, training procedures
- Primary point of contact for three new store openings, one of which became training hub
- Maintenance store operations: staffing, training, budget
- During Texas tenure, had 75% employee retention
- Store analytics: systems in place to food costs, labor costs and budget
- Maintained health inspections by county and Steritech health inspections 96% per visitation
- In 2018, increased catering sales by over $260,000 in one year
- Develop Key Initiatives within stores to create and drive greater sense of involvement and ownership through PEOPLE first approach with employees
- In six months, increased average weekly sales by 3% in final quarters of 2011 and increased sales comparative and overall sales growth by 3.35% by end of 2011 which equated to increase of $38,000 over previous year
- Maintained 80% guest satisfaction during tenure
- Maintained average monthly of $28,000 in sales to average of $1.34 million year during time in Jefferson City, which led to being recruited to Houston, Tx for ten (10) store start-up
- Maintained average monthly of $40,000 in sales to average of $1.9 million year during time in Humble
- Developed catering and marketing program which is still utilized by company
- Trained over 75 assistant managers and shift managers, many of whom are still with company
Assistant Store Manager
Bandana’s BBQ
Jefferson City, MO
03.2007 - 05.2011
- Executed company best practices to ensure consistency in products as well as operations
- Assisted in training employees to be guest-focused, leading to store service scores of 95% and above
- Operated as, for approximately 18 months, due to exceptional performance was promoted and moved to Bandana’s BBQ Osage Beach, Missouri as, Assisted in administration of proper training and oversight to over 35 employees
- Assisted in building staff morale as well as individual confidence levels through respectful, and proper management techniques
- Routinely assisted in overall functioning and maintenance of everyday operational procedures
- Assisted CEO and other management, in development and implementation of progressive systems and procedures that improved productivity and reduced operating cost
- Maintained lowest cost of goods sold and labor cost amid three (3) store franchise
Food Service Technician
USAR 428th Transportation CO
Jefferson City, MO
05.2000 - 08.2005
- Received certification as Food Service Tech 1 as well as Culinary Certification through Quarter Master’s Battalion in Fort Lee, Virginia
- Awarded recommendation and awarded position of 1st Platoon Leader
- Responsible for all oversight of food preparation for groups ranging from 75-500 people
- Assisted in modified training activities, coached and inspired success of lower ranked technicians while maintaining Integrity in tactical and or civilian environments
- Advanced to rank of specialist after two and half years and Promoted to First Cook
- Received Honorable Discharge in August of 2005
Education
Certified Courses through Jack Welch Management Institute -
Strayer University
Washington, DC03.2012
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2000
Skills
- Strong Lead Development Skills
- Account Management
- Expense Control
- Selling Advertising
- Business Negotiation
- Prospecting and Cold Calling
- Customer Relationship Management
- Client Relations
- Persuasive Communication Expertise
- Cold Calling Skills
- Territory Sales Experience
- Staff Development
- Client Rapport-Building
- Business Needs Assessment
- Acquisition and Retention Strategies
- Administrative Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
People are and always have been the worlds greatest commodity. Get good at valuing people and everything else will fall into place!
Edrick Shelby
Timeline
Ads Growth Advisor / Account Manager
EBay Inc
03.2022 - Current
Independent Broker, Life & Final Expense Agent
Full Circle Financial Solutions
02.2021 - Current
Senior Supervising Agent
American Income Life Insurance Company
06.2019 - 02.2021
General Manager / Multi Unit Manager
McAlister’s Deli,
06.2011 - 01.2019
Assistant Store Manager
Bandana’s BBQ
03.2007 - 05.2011
Food Service Technician
USAR 428th Transportation CO
05.2000 - 08.2005
Certified Courses through Jack Welch Management Institute -
Strayer University
High School Diploma -
Jefferson City High School
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