Dwaynisha Akinbola
Richardson,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Associate Inbound
F B Flurry
Dallas, TX
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled 35 calls per day to address customer inquiries and concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Customer Service Representative
United Janitorial Services
Dallas, TX
01.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled over [17] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
James Madison High School
Dallas, TX04.2011
Skills
- Understanding Customer Needs
- Call Documentation
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Order and Refund Processing
Timeline
Customer Service Associate Inbound
F B Flurry
08.2019 - Current
Customer Service Representative
United Janitorial Services
01.2016 - 02.2019
High School Diploma -
James Madison High School
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