Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dorenda Porter

Leasing Agent
Loganville,GA
Dorenda Porter

Summary

Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.

  • Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
  • Personable, energetic and willing to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
years of professional experience

Work History

Amazon

Warehouse Assistant
04.2021 - Current

Job overview


  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.

2924 Brookhaven Midrise

Leasing Professional
08.2016 - 06.2018

Job overview

  • Greet prospects and utilized completed guest cards by recording all the qualifying information
  • Toured property with prospective tenants and provided a wealth of information in regards to its key features.
  • Have prospects complete applications and secure deposit and validated rental eligibility using verification process.
  • Accepted rental payments and immediately gave to Assistant Community Manager
  • Ensured the apartment was move in ready, secured signatures on appropriate paperwork
  • Market and managed 3 social medias platforms, planned and implemented resident events and activities
  • Updated availability report, process applications for approvals, credit checks. rental history, follow up with the applicant regarding status
  • Orientated new residents to the community , assist in monitoring renewals and gather up information about market competition in the area

Self Employed

Independent Life Insurance Agent
05.2015 - Current

Job overview

  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting their families
  • Meet with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Obtained underwriting approval by completing application for coverage.
  • Mortgage protection, Term, Whole Life, Retirement planning, Disability and Annuities

Belk Department Store

Lancome Beauty Consultant
04.2012 - 12.2014

Job overview

  • Identified client needs and recommended products based on preferences and requirements.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals
  • Provided clients with personalized skincare recommendations to support and maintain healthy skin.
  • Promoted additional products and services to increase sales
  • Maintained daily sales goal
  • Maintained counter and display areas for cleanliness and organization.
  • Performed full makeup applications to clients

Graebel Van Lines

Costumer Service Rep (Call Center)
02.2010 - 04.2012

Job overview

  • Coordinate major companies employees relocation of their personal household goods all over the U.S.
  • Schedule dates, set up third party contractors, contact customers on load dates as well as delivery dates
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented calls and complaints daily
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Delivered prompt service to prioritize customer needs.
  • Contacted clients to verify account information
  • Reached out to customers after completed moves and inquire about needs or concerns.

Education

Thornwood High School
South Holland, IL

High School Diploma

University Overview

Thornton Community College
South Holland, IL

from Business Management

University Overview

Skills

  • Customer Service
  • Upselling
  • Sales Goal
  • Store Opening and Closing
  • Self-Checkout Assistance
  • Time Management
  • Quotas and Goals
  • Retail Knowledge
  • Returns and Refunds
  • Commission Sales
  • Cash Register Operations
  • Answering Customer Questions
  • Credit and Cash Transactions
  • Following Up with Clients
  • Sales Representation

Timeline

Warehouse Assistant
Amazon
04.2021 - Current
Leasing Professional
2924 Brookhaven Midrise
08.2016 - 06.2018
Independent Life Insurance Agent
Self Employed
05.2015 - Current
Lancome Beauty Consultant
Belk Department Store
04.2012 - 12.2014
Costumer Service Rep (Call Center)
Graebel Van Lines
02.2010 - 04.2012
Thornwood High School
High School Diploma
Thornton Community College
from Business Management
Dorenda PorterLeasing Agent