Summary
Overview
Work History
Education
Work Availability
Skills
Timeline

Donna Helms

Medical Office Administration
Kannapolis,NC
Opportunities Don't happen.You create them.
Chris Grosser

Summary

Personable and professional Individual with 4 years of healthcare office experience. Proficient in record keeping, appointment setting, and insurance processing. Adept at patient advocacy and education with commitment to efficiency. Also proficient at collecting patient information, maintaining an efficient office and coordinating with medical professionals. Committed to patient happiness. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Medical Office Administration. I returned to college two years ago and finished my degree in Medical Office Administration, because I have a passion to help people in a medical setting.

Overview

2
2
years of post-secondary education
17
17
years of professional experience

Assistant Manager

7-Eleven
Kannapolis , NC
2016.05 - Current
  • Deliver excellent customer service, resulting in a consistent customer satisfaction rating.
  • Operate the POS system to itemize and complete average customer purchases.
  • Cross-trained and provided back up for customer service managers.
  • As an assistant manager I verify the safe and make deposits.
  • Do paperwork and purchase summaries.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored 7-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Cashier/Customer Service Representative

Pilot Travel Centers LLC
Kannapolis , NC
2006.02 - 2014.06
  • Welcomed, greeted and assisted guests in a high-traffic store.
  • Trained new personnel regarding company operations, policies and services.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.

Registrar

CMC University Hospital
Charlotte , NC
2000.10 - 2004.12
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Coordinated with nursing staff to process and direct patients to appropriate departments.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations and determined patient financial needs, referred eligible patients to proper county, state or federal agencies to obtain financial assistance.

Work History

Associate of Applied Science - Medical Office Administration

Rowan Cabarrus Community College, Salisbury, NC
2017.08 - 2019.05
  • Coursework in Medical Insurance and Billing, Procedure and Diagnostic Codes and Medical Terminology
  • Graduated with 3.91 GPA

High School Diploma -

ROWAN CABARRUS COMMUNITY COLLEGE, Salisbury, NC
1991.11 - 1992.05
  • Continuing education in High School

Education

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Store Managementundefined
Rowan Cabarrus Community College - Associate of Applied Science, Medical Office Administration
-1.9700000000000273
Assistant Manager - 7-Eleven
2016.05 - Current
Cashier/Customer Service Representative - Pilot Travel Centers LLC
2006.02 - 2014.06
Registrar - CMC University Hospital
2000.10 - 2004.12
ROWAN CABARRUS COMMUNITY COLLEGE - High School Diploma,
-0.9400000000000546

Timeline

Donna HelmsMedical Office Administration