Summary
Overview
Work History
Education
Skills
Timeline
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Dijonah Taylor

Charlotte,NC

Summary

Reliable Person highly effective at managing multiple simultaneous tasks in busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Keeps supplies stocked, areas cleared and hazards eliminated. Offering four years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Gas Station Attendant

7-eleven
Charlotte, NC
10.2021 - Current
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Maintained inventory of all saleable items.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Counted, and recorded both fuel, and lottery income.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Gas Station Manager

Pilot Flying J Travel Center
Charlotte, NC
09.2021 - 10.2021
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised up to, three employees on third shift, overseeing efficiency of Customer Service and Maintenance.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.Controlled store inventory and reviewed cash handling and operations reports.


Greenhouse Scanner

Metrolina Green Houses
Huntersville, NC
03.2021 - 05.2021
  • Gathered, sorted and scanned shelves of plants to ensure accuracy before delivery.
  • Archived plant counts, to locate quickly by strictly following storage methods, provided an error late
  • Verified order accuracy by finger-counting, and "re-walling" peers to ensure orders were correct.

Inbound Stower

Amazon
Charlotte, NC
10.2020 - 02.2021
  • Maintained clean and organized workspaces to uphold safety standards.
  • Sorted over 150 products onto shelves according to type, weight and size, within an hour
  • Separated damaged items from functional ones before placing on shelves.
  • Moved over 150 product boxes weighing up to 60 pounds continuously.
  • Sorted and delivered materials to different work areas and staff.

Hostess/Server

Cracker Barrel Old County Store
Charlotte, NC
08.2018 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
06.2018

Skills

  • Creative Solutions
  • Reading Comprehension
  • Recordkeeping and File Maintenance
  • General Facility Cleaning
  • Sales and Operations
  • Critical Thinking
  • Billing and Payment Processing
  • Safe Work Practices
  • Guest Experiences
  • Table Setting
  • Cash Control
  • ServSafe Certified

Timeline

Gas Station Attendant

7-eleven
10.2021 - Current

Gas Station Manager

Pilot Flying J Travel Center
09.2021 - 10.2021

Greenhouse Scanner

Metrolina Green Houses
03.2021 - 05.2021

Inbound Stower

Amazon
10.2020 - 02.2021

Hostess/Server

Cracker Barrel Old County Store
08.2018 - 10.2019

High School Diploma -

West Charlotte High School

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Dijonah Taylor