Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Hi, I’m
Diane Larocque
Cambridge,Ontario
Summary
Overview
34
years of professional experience
Work History
Fortino'sHamilton
Assistant Customer Service Manager
12.1988 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Excellent communication and leadership skills
- Manage time and stress effectively
- Posses a positive attitude and a strong work ethic
- Bilingual
Education
Ecole Secondaire George-P-VanierHamilton
High School Diploma
06.1984
University Overview
Skills
- Staff Training
- Customer Loyalty
- Team Management
- Efficient Service
- Loyalty Programs
- Company Product Knowledge
- Employee Motivation
- Customer Service and Assistance
- Friendly and Relatable
- Leadership and Change Management
- Smooth operation of front end
- bilingual
Timeline
Assistant Customer Service Manager
Fortino's
12.1988 - Current
Ecole Secondaire George-P-Vanier
High School Diploma
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