Diana Roman
San Diego,CA
Summary
Effective Unit Secretary/ Medical Assistant with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 15+ years of related experience.
Overview
17
17
years of professional experience
Work History
Healthcare Assistant/Nursing Unit Clerk
Sharp Chula Vista Medical Center
12.2019 - Current
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Observed patient skin conditions and reported findings to registered nurse.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Followed and implemented Post Operative care plans under direction of registered nurse.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Health Care Assistant
Sharp Memorial Hospital
08.2012 - 11.2019
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls, scheduling appointments and handling patient inquiries.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Organized and maintained medication closets and first aid supplies.
- Educated patients on testing and preparation steps prior to procedure.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Conducted EKG for 10+ patients per day.
Healthcare Assistant
Sharp Memorial Hospital
04.2006 - 08.2012
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
Education
No Degree - Healthcare Assistant
High School Diploma -
06.2001
Skills
- Supply Restocking
- Patient Condition Observation
- Healthcare Regulations
- Medical Recordkeeping
- HIPAA and Safety Requirements
- Calm Under Stress
- Empathy and Compassionate Care
- Quality Patient Care
- Post operative Care
- Incoming Call Management
- Customer Service
Timeline
Healthcare Assistant/Nursing Unit Clerk - Sharp Chula Vista Medical Center
12.2019 - Current
Health Care Assistant - Sharp Memorial Hospital
08.2012 - 11.2019
Healthcare Assistant - Sharp Memorial Hospital
04.2006 - 08.2012
UEI College - No Degree, Healthcare Assistant
Montgomery High School - High School Diploma,
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