Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Diana Arlauskaite

Diana Arlauskaite

Customer Service
London,United Kingdom

Summary

Dedicated and hard working leader with more than 5 years of experience in customer service and handling different types of needs from customers . Ready and willing to learn new skills and work to employers satisfaction.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Waitress Supervisor

Jaffa Corner
London , United Kingdom
08.2021 - Current
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Managed food resources, memorized orders and coordinated
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Team Leader

KFC
London, United Kingdom
09.2018 - 07.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 8 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Maintained stock to meet expected customer demand.
  • Processed both cash and card purchases and returns.
  • Responded to customer requests for products, services and company information.

Receptionist

Aphrodite Beauty Salon
London, United Kingdom
06.2018 - 09.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

Furness Primary School
Nw10 5YT
09.2008 - 09.2012

Convent of Jesus And Mary Language College
Nw10 4ep
09.2012 - 07.2017

Level 2 Business Diploma - Business

West London College
W14 9BL
09.2020 - 09.2021

Skills

Exceptional customer service

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Interests

Fashion

Latest trends

Books

Interior design

Timeline

Waitress Supervisor

Jaffa Corner
08.2021 - Current

Level 2 Business Diploma - Business

West London College
09.2020 - 09.2021

Team Leader

KFC
09.2018 - 07.2021

Receptionist

Aphrodite Beauty Salon
06.2018 - 09.2018

Convent of Jesus And Mary Language College
09.2012 - 07.2017

Furness Primary School
09.2008 - 09.2012

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Diana Arlauskaite Customer Service