Denzel Givens
Grand Prairie,TX
Summary
Energetic customer service professional bringing a solid background in customer service environments. Also very exceptional in attention to detail. Preserves and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
10
10
years of professional experience
Work History
Package Handler
UPS
10.2022 - 01.2023
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Assembled, sealed, and loaded packages into correct trucks.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Claim Representative
Progressive
10.2021 - 10.2022
- Complaint resolution Product sales
- Management
- Assessed validity of claims and related coverage with careful review of supporting
- Persuasion Skills
- Customer Retention
- Documentation
- Verified personal data on insurance
- Maintained accuracy by using insurance rate standards to calculate premiums, commissions and adjustments
- Communicated with policyholders to acquire missing information for claims processing
- Limits
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims
- Collected additional information from insured
- Parties by telephone, email and letter
- Explained policy details, claims status and account changes to inform policyholders
- Review insurance coverage to calculate policy
- Quality assurance process
- Cloud Computing
- Outbound Calls applications and policies
- Customers
Customer Service Representative
Sitel
01.2017 - 12.2018
- Investigations of concerns
- Credit breach relief
- Answer incoming calls to assist customers with
- Followed up with customers to offer additional support and check resolution satisfaction
- Worked with major credit bureaus to go above and beyond for each account holder
- Customer service furniture department
Retention Specialist
Cox
01.2018 - 06.2018
- Managed conflicts by generating reports concerning interactions with employees, steps taken to arrive at solutions, and any reportable outcomes of interventions
- Took stolen car and car part claims
- Provided excellent customer service
- Identified causes of product malfunctions and
- Always prompt and on time
- Provided empathy and accuracy for all
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Resolved issues based on thorough credited affected customers
- Sold products to customers during routine service calls using strong cross-selling abilities
- Met inbound customer needs while maintaining strict performance targets.
William Sonoma
08.2015 - 12.2016
- Manage and specialize in accounts and account changes
- Anticipated needs and resolved problems to keep customers happy
- Verified sales prices and processed cash or credit payments to complete sales
- Captured consistent customer sales with friendly, knowledgeable support
- And software issues
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Assist them with taking orders from the websites and online catalogs.
Technical Support Representative
01.2013 - 06.2015
- Diagnosed and resolved technical hardware
- Guided users through step-by-step solutions following pre-determined scripts and technical of support agreements
- Document help tickets
- Troubleshooting procedures
- Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing callers
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
Education
High School Diploma -
Foothill Hs
06.2010
Rose State College
Skills
- Inbound call
- Problem Solving
- Customer Service and Assistance
- Creative Solutions
- Critical Thinking
- Material Stacking
- Data Accuracy
- Order Picking and Processing
- Truck Loading and Unloading
- Policy Knowledge
- Insurance Industry Experience
Timeline
Package Handler
UPS
10.2022 - 01.2023
Claim Representative
Progressive
10.2021 - 10.2022
Retention Specialist
Cox
01.2018 - 06.2018
Customer Service Representative
Sitel
01.2017 - 12.2018
William Sonoma
08.2015 - 12.2016
Technical Support Representative
01.2013 - 06.2015
High School Diploma -
Foothill Hs
Rose State College
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