Microsoft Office
Dennis Spradlin
Field Service Technician
Hagerhill,KY
Summary
Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing complicated systems, making repairs, and conducting warranty work have given me adept problem solving skills to handle any situation. My work with numerous customers ranking from general everyday person, to the heads of corporations has given me a instinct for customer satisfaction and interpersonal communications. I believe that my hard working ethic combined with my years dealing with complicated issues and customers and attention to detail would provide you with a long lasting addition to the management position that would render results.
Overview
6
6
Certificates
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Field Service Technician
Lantech
Louisville, KY
10.2016 - 04.2020
- Installed new stretch wrapping and packaging equipment and explained operation and routine maintenance protocols to customers all over the nation.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Interacted with all necessary partners including vendors, upper management and peers.
- Provided exemplary customer service on each field visit according to Lantech's guidelines.
Self Employed
Spradlin Handy Work
Paintsville, KY
07.2014 - 10.2016
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Led in organization of jobs of various tasks, including but not limited to carpentry, landscaping, and general upkeep of residential and commercial properties.
- Maintained a professional and courteous relationship with clients to ensure their complete satisfaction of job.
Warehouse/Driver
R.E. Michel Company
Allen, KY
05.2014 - 08.2014
- Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using R.E. Micheal's warehouse software to update system.
- Provided excellent customer service in house and on deliveries.
Customer Service Representative
Lowe's Home Improvement
Paintsville, KY
02.2014 - 07.2014
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Rail Grinder Team Member
Loram Maintenance Of Way
Hamel, MN
06.2013 - 01.2014
- Providing Preventative Maintenance and superior customer service to high profile railroad customers.
- Keeping written records work timetable/ position on track and EC1's.
- Doing manual maintenance and repair on High rail equipment/Rail grinder including but not limited to repair of electric motors with 480volt electrical setups and machine overhaul work and the associated paperwork.
Outside Lawn and Garden Representative
Lowe's Home Improvement
Paintsville, KY
02.2013 - 06.2013
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
Construction Laborer
Unisign
Prestonsburg, KY
06.2012 - 11.2012
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Learned how to complete Painting and Fabrication of signage with minimal supervision, contributing to successful completion of jobs and overall customer satisfaction.
Contracted Construction Lead
Tradesmen International
Lexington, KY
02.2012 - 06.2012
- Lead team of 5 laborers constructing porches and decks for customer locations.
- Worked to keep cohesiveness of team and work timetable for construction.
- Ensured quality work as per customer requests.
Weatherization Worker
Big Sandy Community Action Program
Paintsville, KY
11.2011 - 02.2012
- Used Carpentry skills and logic to complete multiple tasks for optimum client satisfaction.
- Worked in and around client's homes communicating with clients and management to ensure overall satisfaction.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Track Worker
Atlas Railroad Construction, LLC
Bridgeville, PA
10.2011 - 11.2011
- Repaired several miles of damaged track across different types of terrain in less than two months to satisfy customer needs.
- Worked in teams and individually to obtain productivity and timeframes for job.
- I was chosen as a lead for certain tasks early on due to my attention to detail and quality workmanship.
Education
Diploma - Combination Welder
Big Sandy Community And Technical College
Mayo/Prestonsburg Locations 08.2009 - 05.2011
Associate of Applied Science - Civil Engineering Technology
Big Sandy Community And Technical College
Prestonsburg, KY 08.2014 - 05.2016
Skills
Clerical skillsundefined
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Software
Microsoft Word
Microsoft Excel
Allen Bradley Studio 500 and 5000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
A-6100: Allen-Bradley ControlLogix 5000 Fundamentals & Troubleshooting
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Lantech: Technical Service Training Level 2 For Q & S Automatic Stretch Wrap Systems
09-2019
Lantech: Technical Service Training / Classroom Certification Level 3 For Installation / Start-up For QL & SL Automatics Stretch Wrap Systems
08-2019
Lantech: Technical Service Training Level 1 for Q, QL, & S Series Semi-Automatic Stretch Wrap Systems
12-2018
Pneumatics Controls Training- Air Hydro Power Louisville,Ky
10-2018
A-6100: Allen-Bradley ControlLogix 5000 Fundamentals & Troubleshooting
09-2018
Lantech Electrical Advancement Program Lvl:1&2
06-2017
Field Service Technician
Lantech
10.2016 - 04.2020
Associate of Applied Science - Civil Engineering Technology
Big Sandy Community And Technical College
08.2014 - 05.2016
Self Employed
Spradlin Handy Work
07.2014 - 10.2016
Warehouse/Driver
R.E. Michel Company
05.2014 - 08.2014
Customer Service Representative
Lowe's Home Improvement
02.2014 - 07.2014
Rail Grinder Team Member
Loram Maintenance Of Way
06.2013 - 01.2014
Outside Lawn and Garden Representative
Lowe's Home Improvement
02.2013 - 06.2013
Construction Laborer
Unisign
06.2012 - 11.2012
Contracted Construction Lead
Tradesmen International
02.2012 - 06.2012
Weatherization Worker
Big Sandy Community Action Program
11.2011 - 02.2012
Track Worker
Atlas Railroad Construction, LLC
10.2011 - 11.2011
Diploma - Combination Welder
Big Sandy Community And Technical College
08.2009 - 05.2011
Similar Profiles
Elizabeth FalkElizabeth Falk
Conveyor Assembler at LantechConveyor Assembler at Lantech
Spencer WarrenSpencer Warren
Electronics Technician at LantechElectronics Technician at Lantech
Kolawole IlegbemiKolawole Ilegbemi
Production Assembler at LantechProduction Assembler at Lantech