Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dennis Harmon

Dennis Harmon

Dover,De

Summary

Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for majors national chains. Over 10 years of experience of customer service experience and several management experience, strong sales ability and able to keep calm when busy, flawless driving record, great time management, able to work well with team members.

Reliable employee seeking Customer Assistance Representative position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Assistance Representative position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Operations Support Specialist

State Of Delaware
Middletown , Delaware
12.2017 - Current
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Create and maintain well-organized electronic and hard copy files to support business processes.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Preparing Ezpass transponders for each customer and setting up there accounts with transponder device.
  • Processing Toll violations from highways
  • Processing Ezpass payments on customers accounts.

Pharmacy Technician

Rite Aide Pharmacy
Smyrna , Delaware
12.2016 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Direct Support Professional

Kencrest Services
Dover , Delaware
08.2013 - 08.2018
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported individuals to events and activities, medical appointments and shopping trips.

Customer Service Representative

Redner's Warehouse Markets
Camden , Delaware
02.2013 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Drug and Alcohol Counselor

Department Of Corrections
Georgetown , Delaware
09.2009 - 07.2013
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

No Degree - Human Services

Delaware Technical Community College
Dover, DE

High School Diploma -

Cape Henlopen High School
Lewes, DE
05.1987

Skills

  • Customer Care
  • Customer Feedback
  • Communications Strategies
  • Team player
  • Diversity
  • Problem Resolution

Timeline

Operations Support Specialist

State Of Delaware
12.2017 - Current

Pharmacy Technician

Rite Aide Pharmacy
12.2016 - Current

Direct Support Professional

Kencrest Services
08.2013 - 08.2018

Customer Service Representative

Redner's Warehouse Markets
02.2013 - 11.2017

Drug and Alcohol Counselor

Department Of Corrections
09.2009 - 07.2013

No Degree - Human Services

Delaware Technical Community College

High School Diploma -

Cape Henlopen High School

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Dennis Harmon