Denise Sims
San Antonio,TX
Summary
Call center associate, with exceptional skills in servicing inbound calls for information and assistance. Documented success in resolving customers’ problems by clarifying issues, along with a great ability to handle complaints and problems. Precise and results-oriented with exceptional organizational skills.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Dasher
San Antonio, TX
01.2021 - Current
- Provide highest level of customer service to achieve delivery satisfaction rating increased sales by 15%.
- Complete rush deliveries on tight timetable to satisfy customer needs.
- Foster positive working relationships with regular customers.
Call Center Support Specialist
J Alexander Communications
New Braunfels, TX
11.2019 - 10.2021
- Successfully responded to 300 calls, in instance of unusually high call volume.
- Suggested implementation of tickets management system, increasing chances of escalated problems being resolved.
- Met all provided sales targeted, by providing customers with information on new products, and sealing deals.
- Retained particularly irate customer, by providing exceptional on-phone services.
Dishwasher/Prep Cooks
Hubbard City Cafe
Hubbard, TX
01.2018 - 01.2019
- Cleaned and maintained kitchen equipment and tools to comply with sanitation regulations
- Cross-trained to fill in for absent team members and cover kitchen needs
- Prepared ingredients and equipment for kitchen stations to increase productivity.
Property Manager
J & J Properties
San Antonio, TX
01.2010 - 01.2018
- Managed tenant files, financial accounts and maintenance histories
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
- Worked cohesively with vendors in scheduling of maintenance requests and make readies, buying supplies and equipment
- Maintained financial targets by collecting fees consistently and budgeting effectively thereby increasing bottom line by 15% monthly
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Assistant Manager
Lincoln Property Company
San Antonio, TX
01.2006 - 01.2010
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Coordinated employee schedules to provide adequate staff coverage
- Established system to ensure prompt payment of Vendors
- Help maintain efficient operation of property consistent with loss prevention and Company policies and procedures.
Education
General Studies
Winston Churchill High School
San Antonio, TXSkills
- Highly skilled in responding to incoming telephone calls for information or assistance
- Expert in managing and resolving customers’ problems
- Effectively able to sell products and place orders according to company protocols
- Knowledge of identifying and escalating issues to supervisors
- Talented in providing product and service information to customer
- Proficient in identifying customers’ needs and providing them with correlating services/information
- Familiar with managing and updating customer databases
- Multi-line phone proficiency
- Timesheet processing
- Administrative tasks
- Payment verification
- 45 WPM typing speed
- Bookkeeping
- Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Delivery Driver
Dasher
01.2021 - Current
Call Center Support Specialist
J Alexander Communications
11.2019 - 10.2021
Dishwasher/Prep Cooks
Hubbard City Cafe
01.2018 - 01.2019
Property Manager
J & J Properties
01.2010 - 01.2018
Assistant Manager
Lincoln Property Company
01.2006 - 01.2010
General Studies
Winston Churchill High School
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