Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Denise Isaac

Castle Rock,CO

Summary

High performing professional offering a robust experience and skill set in leadership, analytics and training including designing and delivering high quality engaging learning experiences. Creative problem solver with the ability to develop innovative strategies improving performance and processes in L&D development. Skilled at pivoting quickly to meet business needs. Reliable professional complemented by an impeccable work ethic.

Overview

19
19
years of professional experience

Work History

Learning & Development Coordinator

Wilbur-Ellis
Centennial, CO
01.2021 - 03.2022
  • Scoping, analysis, and build of learning assets to include e-learning content, multi-media, and written program materials
  • Developed and monitored surveys, interpreting feedback, tests scores, attendance, class participation and Q&A metrics to identify and implement focused and engaging training methods
  • Full management and ownership of LMS supporting 8 global and US business lines including course implementation and administration
  • Successfully project managed LMS system migration, refining course material, including alignment of 500 LMS courses and integration for 2000 US and global employees
  • Partnered with leadership to curate role specific LMS courses for 8 lines of business, improving job readiness and proficiency timelines
  • Design, creation, and ownership of 3 department SharePoint sites providing engaging industry insights, training, and department information
  • Developed and managed monthly L&D training Reward Club for 8 US and global regions

Learning & Training Coordinator

Nordstrom
Centennial, CO
07.2016 - 06.2020
  • Leveraged expertise by supporting Learning & Training and Talent Acquisition functions in development and delivery of learning events
  • Partnered closely with Instructional Designers to support development and implementation of course deliverables
  • Executed as owner and primary administrator of Learning Management System (LMS)
  • Tracked 14 monthly site-specific training events, developed and maintained accurate training records, including data management, and reporting
  • Provided full cycle presentation, support, creation, and delivery of Train-the-Trainer workshops
  • Actively pursued continuous process improvement, action reviews, and trending analyses by providing effective problem identification and solutions
  • Collaborated with Instructional Designers and business partners ensuring effective targeted customer and internal training offerings
  • Restructured new hire orientation updating topics, design, delivery, materials, and timelines
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Participated in Contact Center customer service calls providing exemplary Nordstrom customer service

Senior Account Manager

Visa, Inc.
Highlands Ranch, CO, CO
07.2000 - 07.2014
  • Developed deep knowledge of customer businesses and relationship to company objectives
  • Constructed and executed project plans for 20+ key initiatives
  • Project managed 5 initiatives simultaneously impacting top tier clients to successful completion and deliverable
  • Salvaged $40K in annual savings for senior client constructing updated billing databases and spreadsheets analyzing and improving quarterly billing audit functions
  • Solidified lucrative partnerships with 11 clients including top tier clients Chase Bank and Bank of America


Education

Bachelor of Arts - Psychology

San Francisco State University
San Francisco, CA

Skills

    Learning Video Production

    Course Materials Development

    CRM Systems

    LMS Power User

    Virtual Learning Management

    Video Conferencing

    Instructional Techniques

    Needs Assessment

    Adult Learning Theories

    Live Learning Sessions

    Program Leadership

    Microsoft 365 Google Suite Articulate 360 Camtasia SharePoint Adobe Illustrator Teams

Timeline

Learning & Development Coordinator

Wilbur-Ellis
01.2021 - 03.2022

Learning & Training Coordinator

Nordstrom
07.2016 - 06.2020

Senior Account Manager

Visa, Inc.
07.2000 - 07.2014

Bachelor of Arts - Psychology

San Francisco State University

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Denise Isaac